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Customer Service Technician
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About the Job:
The Customer Service Technician position at Amzn Support Srvcs Costa Rica is responsible for providing technical support to Amazon corporate employees worldwide. The successful candidate will be customer-focused, motivated by team success, innovative, energetic, and able to adapt to new processes and procedures quickly.
Your Key Responsibilities:
- Provides OnCall Escalations Support for multiple teams within IT Services.
- Updates and creates standard operating procedures (SOP) to improve the teams' knowledge through knowledge management.
- Documents chat, call, and ticket logs with accurate and summarized details.
Requirements:
- Strong troubleshooting skills of very complex systems while being resourceful.
- Ability to communicate with technical and non-technical staff.
- Ability to work both independently and within a team environment.
