Experience Resolution Specialist

At Smartsheet, we're seeking a highly skilled Escalations Resolution Specialist to join our Technical Support team. This role is critical in ensuring that escalations are properly assessed and monitored. As an Escalations Resolution Specialist, you will be responsible for identifying the root causes of these escalations to provide insights and opportunities...

Citrix Endpoint Management requires a dedicated Senior IT Resolution Specialist who can provide an extraordinary customer service experience by problem identification and resolution.The ideal candidate will have 5 years of proven ability in Enterprise support teams and possess strong critical thinking and problem resolution skills.**Key...

We are seeking an Incident Resolution Specialist to join our team at Equifax. In this role, you will be responsible for identifying and resolving incidents that impact our systems and services. You will work closely with our global incident managers and business partners to ensure consistent and effective incident resolution.The successful candidate will...

Company Overview:S Smith+Nephew is a leading medical technology company that designs and manufactures innovative products to take the limits off living. Our mission is to create the greatest good for society by investing in our people and the patients we serve.About the Role:The Dispute Resolution Specialist will be responsible for ensuring that invoice...

About Grupo SttGrupo Stt is a company that values customer satisfaction and strives to provide exceptional service.Job DescriptionWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our People Support Solutions organization, you will be responsible for delivering high-quality service to our customers.Main...

**About the Role**We are seeking a skilled Customer Service Resolution Specialist to join our Field Escalations Desk team.This individual will be responsible for analyzing escalated cases and providing resolution on complex scenarios related to Agent Support processes.The ideal candidate will possess strong analytical skills, business acumen, and the ability...

About Us:We're a global team of experts dedicated to delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling. Our mission is to transform the tech landscape globally, tailored to the unique landscapes of public and private sectors.As a CMET member, you'll be part of a growth mindset team that encourages you to lean...

As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...

At Convera, we are the largest non-bank B2B cross-border payments company in the world.We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.About Our Role:We are seeking a Global Payment Resolution Specialist to join our team...

As a Technical Support Specialist at Smartsheet, you will be the face of our company's support team, driving positive customer interactions and ensuring seamless resolution of customer inquiries.Key responsibilities include delivering high-quality support via phone, webforms, and email, collaborating with cross-functional teams, and contributing to process...

Job ResponsibilitiesThe Stay Experience Specialist is responsible for guiding guests through their entire stay, from arrival to departure. This includes addressing guest requests, completing reports, and sharing information about local attractions.To succeed in this role, you will need to possess excellent communication skills, a strong problem-solving...

ResponsibilitiesAnalyze escalated cases and provide resolution on complex scenarios related to APN processes.

CPX-Digital Experience Specialist**Who You Are**:The Americas Digital Experience team is seeking a Digital Experience Specialist who will drive the renewal and growth for Cisco's recurring revenue offerings in the Americas, including services, subscriptions, and software.This will be accomplished through a digital hybrid support model where we passionately...

About UsWe have an exciting opportunity for a skilled professional to join our team as a Banking Payments Investigator at Convera.Job DescriptionThe ideal candidate will be responsible for:Providing quality customer service and identifying payment-related issues to facilitate effective identification and resolution of customer and banking enquiries.Tracking...

About DatasiteDatasite is a leading provider of data rooms and SaaS technology used in M&A and high-value transactions. Our global platform enables clients to deliver projects efficiently across more than 170 countries.Job DescriptionThis full-time, hybrid role combines office and remote work in Heredia, Costa Rica. The schedule is Monday through Friday,...

About Microsoft CorporationAt Microsoft, we strive to create a culture of inclusion where everyone can thrive at work and beyond. Our Customer Experience & Success (CE&S) organization is dedicated to delivering a seamless support experience to our customers.The TeamYou'll be part of our Applications & Infrastructure team, working closely with internal teams...

About the RoleWe are looking for a Customer Experience Specialist to join our team at Convera. As a leading provider of B2B cross-border payments, we strive to deliver exceptional customer experiences through efficient and timely handling of pre- and post-transaction queries.The ideal candidate will have strong communication skills, with the ability to...

We're on the hunt for a skilled Risk Specialist, Central to join our team at Amazon Support Services Costa Rica Srl - B20. This role involves overseeing risk management strategies that foster a seamless perfect order experience for our customers.To succeed in this position, you'll need to demonstrate expertise in MS Office, including Outlook, Work, and...

Job DescriptionWe are seeking a highly skilled Accounting Specialist to join our team. As an Accounting Specialist, you will play a critical role in ensuring the accuracy and timeliness of financial transactions.Key Responsibilities:Support migration of financial processes from countries throughout the Americas to San Jose, Costa RicaHandle and resolve...

About UsWe're a FinTech leader dedicated to moving money for better. Our team of over 8,000 employees serves 200 countries and territories, driven by our values: Purpose driven, globally minded, and trustworthy & respectful.Job DescriptionYou will be part of the Non-Payment Claims team as a Senior Specialist, Customer Care. Your role involves performing...