Incident Resolution Specialist

**Mitigate Cyber Threats**We are looking for an Incident Response Specialist to join our team at Akamai.This role involves providing first response to critical network and attack-related events for our customers. You will own the central alerting system, detecting and assessing the impact of attacks.You will partner with technical services teams to detect...

**Business Specialist Incident Management- Santa Ana, Costa Rica**Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?Have you been searching for a company that offers impressive growth opportunities?Join Western Union as a Business Specialist Incident...

**Company Overview**Tek Experts is a global technology firm that provides cutting-edge solutions to its clients. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the industry.**Job Description**We are seeking a highly skilled Technical Support Specialist to join our Critical Incident Management team. In this...

At Smartsheet, we're seeking a highly skilled Escalations Resolution Specialist to join our Technical Support team. This role is critical in ensuring that escalations are properly assessed and monitored. As an Escalations Resolution Specialist, you will be responsible for identifying the root causes of these escalations to provide insights and opportunities...

Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...

About Us:We're a global team of experts dedicated to delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling. Our mission is to transform the tech landscape globally, tailored to the unique landscapes of public and private sectors.As a CMET member, you'll be part of a growth mindset team that encourages you to lean...

Citrix Endpoint Management requires a dedicated Senior IT Resolution Specialist who can provide an extraordinary customer service experience by problem identification and resolution.The ideal candidate will have 5 years of proven ability in Enterprise support teams and possess strong critical thinking and problem resolution skills.**Key...

The Experience Resolution Specialist plays a critical role in delivering exceptional customer experiences. This individual will work closely with customers to resolve their concerns and provide personalized support.Main Job Responsibilities:Handle customer inquiries and concerns in a professional and timely mannerFacilitate problem resolution in accordance...

Key Responsibilities- Incident Management- Lead cross-functional response to high priority, high visibility, complex critical incidents.- Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty- Ensure the flow of information by pulling in appropriate...

**About the Role**We are seeking a skilled Customer Service Resolution Specialist to join our Field Escalations Desk team.This individual will be responsible for analyzing escalated cases and providing resolution on complex scenarios related to Agent Support processes.The ideal candidate will possess strong analytical skills, business acumen, and the ability...

**Job Overview**Arkose Labs - Costa Rica is looking for a skilled DevOps Engineer to join our Livesite/Incident Management team. As a member of this team, you will work closely with cross-functional teams to ensure the reliability and efficiency of our Production Services.The successful candidate will be responsible for managing incidents, improving Livesite...

As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...

Company Overview:S Smith+Nephew is a leading medical technology company that designs and manufactures innovative products to take the limits off living. Our mission is to create the greatest good for society by investing in our people and the patients we serve.About the Role:The Dispute Resolution Specialist will be responsible for ensuring that invoice...

At Convera, we are the largest non-bank B2B cross-border payments company in the world.We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.About Our Role:We are seeking a Global Payment Resolution Specialist to join our team...

Cybersecurity Incident Response:In this fast-paced environment, you will take ownership of the central alerting system, detecting and assessing the impact of attacks. You will be responsible for being the first line of availability for customers to respond to issues for their managed security services.Your Key Strengths:Exceptional support to customers...

ROLE SUMMARYAs part of EP&S Digital Command One (DC1), Global Command Center (GCC) provides leadership and direction to ensure Digital services are stable and performing for Pfizer's critical business processes through proactive monitoring and event management.Members of the GCC work with cross functional teams to ensure key resources are engaged and focused...

**Job Overview:**Vs-Staffing seeks a highly skilled Site Reliability Specialist to join our team. As a key member of our cybersecurity team, you will be responsible for leading the response to security incidents through identification, containment, analysis, and mitigation strategies.**Key Responsibilities Include:**Incident Management: Lead the response to...

ResponsibilitiesAnalyze escalated cases and provide resolution on complex scenarios related to APN processes.

Job DescriptionWe are seeking a highly skilled Technical Support Solutions Specialist to join our team. As a key member of our support engineering group, you will play a crucial role in providing technical assistance to customers and internal stakeholders.Responsibilities:Review complex customer issues and work with them to understand their problems.Utilize...

About UsWe have an exciting opportunity for a skilled professional to join our team as a Banking Payments Investigator at Convera.Job DescriptionThe ideal candidate will be responsible for:Providing quality customer service and identifying payment-related issues to facilitate effective identification and resolution of customer and banking enquiries.Tracking...