Escalations Resolution Specialist

**About the Role**We are seeking a skilled Customer Service Resolution Specialist to join our Field Escalations Desk team.This individual will be responsible for analyzing escalated cases and providing resolution on complex scenarios related to Agent Support processes.The ideal candidate will possess strong analytical skills, business acumen, and the ability...

Role SummaryThis Senior Payroll Escalations Specialist position is a critical part of our team at Amzn Support Srvcs Costa Rica. The ideal candidate will have a strong background in US Payroll and customer service, excellent communication skills, and a proven track record of driving process improvements.Main ResponsibilitiesInvestigate and document complex...

AML Escalations SpecialistDoes playing a critical role in protecting customers sound exciting to you?How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?Join our Compliance team here at Convera as an AML Escalations Specialist.Motivated by our values:...

We're seeking a skilled and detail-oriented Payroll Escalations Lead to join our team at Amzn Support Srvcs Costa Rica. In this role, you'll be responsible for leading the investigation and resolution of complex employee pay issues.About the Team:The US Payroll Escalations Team is dedicated to providing exceptional customer service and ensuring that our...

**Anti Money Laundering Escalations Specialist - Santa Ana, Costa Rica**Are you ready to join an advanced team in a global company that is passionate about preventing money laundering, human smuggling, fraud, and other illegal financial transactions?Join Western Union as an Anti Money Laundering Escalations Specialist.**Motivated by our values: purpose...

Citrix Endpoint Management requires a dedicated Senior IT Resolution Specialist who can provide an extraordinary customer service experience by problem identification and resolution.The ideal candidate will have 5 years of proven ability in Enterprise support teams and possess strong critical thinking and problem resolution skills.**Key...

The Experience Resolution Specialist plays a critical role in delivering exceptional customer experiences. This individual will work closely with customers to resolve their concerns and provide personalized support.Main Job Responsibilities:Handle customer inquiries and concerns in a professional and timely mannerFacilitate problem resolution in accordance...

We are seeking an Incident Resolution Specialist to join our team at Equifax. In this role, you will be responsible for identifying and resolving incidents that impact our systems and services. You will work closely with our global incident managers and business partners to ensure consistent and effective incident resolution.The successful candidate will...

**Company Overview**Western Union is poised to become the world's most accessible financial services company.We're a diverse and passionate customer-centric team serving 200 countries and territories, reaching customers around the globe.We design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move...

About the RoleThe US Payroll Escalations team is at the forefront of ensuring that the voice of our customers is heard and respected. We handle complex and high-profile employee pay issues that require immediate attention. Our team views each employee contact as an opportunity to learn and drive positive actions to continuously improve on behalf of Amazon...

Job OverviewWe are seeking a highly skilled and experienced Payroll Manager to join our US Payroll Escalations team at Amzn Support Srvcs Costa Rica. As a key member of our team, you will be responsible for leading the investigation and resolution of complex payroll issues, collaborating with cross-functional teams, and driving process improvements to...

About the roleWe are seeking an experienced Leave of Absence Escalations Manager to join our team. The successful candidate will be responsible for overseeing the management of leave of absence cases, ensuring that all necessary steps are taken to resolve issues in a timely manner. This includes communicating with employees, managers, and healthcare...

Company Overview:S Smith+Nephew is a leading medical technology company that designs and manufactures innovative products to take the limits off living. Our mission is to create the greatest good for society by investing in our people and the patients we serve.About the Role:The Dispute Resolution Specialist will be responsible for ensuring that invoice...

About MicrosoftAs a technology leader, Microsoft aims to empower every person and organization to achieve more. Our success depends on talented individuals who are passionate about delivering exceptional customer experiences.Job SummaryWe're seeking a highly skilled Escalation Resolution Specialist - Windows Systems to join our Customer Experience and...

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...

About the RoleWe are seeking a dynamic Senior Payroll Analyst to join our US Payroll Escalations Team. As a key member of this team, you will be responsible for leading the investigation and resolution of complex employee pay-related issues.In this role, you will collaborate with partners in HR, Benefits, Time and Attendance, and other teams to ensure...

About Us:We're a global team of experts dedicated to delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling. Our mission is to transform the tech landscape globally, tailored to the unique landscapes of public and private sectors.As a CMET member, you'll be part of a growth mindset team that encourages you to lean...

**Overview of the Role**We are looking for a highly skilled Customer Service Specialist to join our team at Teleperformance Costa Rica. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients.**Primary Responsibilities**- Supports clients through various transactions and activities.- Assists...

ResponsibilitiesAnalyze escalated cases and provide resolution on complex scenarios related to APN processes.

Job ResponsibilitiesLead the investigation and documentation of complex employee pay-related issues, identifying root cause and corrective actions to ensure employees are paid accurately.Collaborate with partners in HR, Benefits, Time and Attendance, and other teams to ensure employee payment issues are fixed at the source and future payments will be...