Employee Payment Resolution Expert
hace 3 días
- Lead the investigation and documentation of complex employee pay-related issues, identifying root cause and corrective actions to ensure employees are paid accurately.
- Collaborate with partners in HR, Benefits, Time and Attendance, and other teams to ensure employee payment issues are fixed at the source and future payments will be accurate.
- Identify and analyze issues, patterns and trends in escalations, and report to leadership teams.
- Identify process and quality improvement opportunities throughout the escalations process, contributing to customer experience improvement and communicating/taking actions as appropriate.
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Cross-Border Payment Resolution Expert
hace 4 días
San José, San José, Costa Rica Convera A tiempo completoJob OverviewThis position involves ensuring timely and accurate resolution of payment-related queries and issues. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a keen eye for detail.The successful candidate will be responsible for maintaining strong relationships with internal and external stakeholders,...
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Payment Resolution Specialist
hace 3 días
San José, San José, Costa Rica Convera A tiempo completoAbout UsWe have an exciting opportunity for a skilled professional to join our team as a Banking Payments Investigator at Convera.Job DescriptionThe ideal candidate will be responsible for:Providing quality customer service and identifying payment-related issues to facilitate effective identification and resolution of customer and banking enquiries.Tracking...
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Global Resolution Expert
hace 6 días
San José, San José, Costa Rica Western Union A tiempo completo**Job Overview**As a Global Resolution Expert at Western Union, you will play a key role in resolving complex customer cases. This is a unique opportunity to join a diverse and passionate customer-centric team serving 200 countries and territories.**Key Responsibilities:**Resolve customer complaints and issues through thorough analysis and effective...
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Payment Resolution Analyst
hace 2 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleThis position is responsible for resolving multi-channel payment queries by providing immediate answers where possible and referring to banking partners when necessary. Additionally, it involves providing support to customers in a timely and professional manner, collecting relevant information as required.The role also entails accurately...
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Chargeback Resolution Expert
hace 5 días
San José, San José, Costa Rica Pfizer A tiempo completoJob DescriptionThe Chargeback Resolution Expert will process chargeback claims for wholesalers in the US and Puerto Rico and resolve exceptions related to contracts, products, and membership timely and accurately. Regular interfaces with internal and external customers, including GFS Americas, Wholesalers, Contract teams, Business Technology, and A/R and...
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Employee Relations Expert
hace 5 días
San José, San José, Costa Rica Mondelez International A tiempo completoThe Ideal CandidateWe are looking for a highly motivated and experienced Employee Relations Expert to join our team. As an expert in employee relations, you will be responsible for managing daily activities, implementing and monitoring quality standards, and analyzing team performance.Key Skills and QualificationsData management and analytical skillsLeading...
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B2B Payment Solutions Expert
hace 6 días
San José, San José, Costa Rica Trevipay A tiempo completoCompany OverviewTreviPay is a leading provider of B2B payment solutions. We help businesses grow by streamlining their payments, providing innovative technology and expert services to improve customer experience and free up funding for growth.We facilitate $6 billion in transactions per year across 18 currencies for customers in over 27 countries. Our...
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Client Resolution Expert
hace 2 días
San José, San José, Costa Rica Talent2Win A tiempo completoJob Summary:** As a Client Resolution Expert at Talent2Win, you will be responsible for resolving client issues efficiently and effectively.Key Responsibilities:**Identify and prioritize client issues based on urgency and complexity.Develop and implement effective solutions to resolve client issues.Collaborate with internal stakeholders to ensure seamless...
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Payment Transactions Specialist
hace 4 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleAs a Payment Processing Associate, you will play a pivotal role in facilitating effective identification and resolution of customer and banking partner inquiries to payment transactions.The role requires building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative...
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Employee Compensation Expert
hace 3 días
San José, San José, Costa Rica Lonza A tiempo completoLonza's Shared Service Center in Costa Rica is seeking a skilled Employee Compensation Expert to join our Payroll team. As a key member of our team, you will be responsible for providing transactional and administrative support for employees, managers, and HR partners.Your key responsibilities will include compiling and analyzing payroll data and reports to...
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Payment Processing Associate
hace 3 semanas
San José, San José, Costa Rica Convera A tiempo completoAs a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...
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B2B Payment Support Representative
hace 2 días
San José, San José, Costa Rica Trevipay A tiempo completoJob OverviewWe are seeking a skilled and experienced B2B Payment Support Representative to join our team at TreviPay. As a Payment Support Representative, you will be responsible for providing expert support to our clients and merchants, ensuring seamless payment experiences and resolving any related issues. Your strong analytical skills and attention to...
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Payment Processing Expert
hace 7 días
San José, San José, Costa Rica Full Force Gaming Group A tiempo completo**Full Force Gaming Group Overview**We are a leading online gaming company with operations in 6 countries. Our company culture is built on teamwork, innovation, and customer satisfaction.As a Cash Management Professional, you will play a crucial role in ensuring the smooth operation of our payments platform. Your primary responsibility will be to investigate...
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Payment Systems Analyst
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completo**Analyst, Payments**We're seeking a skilled transaction analysis professional to join our advanced UAT/ Production Testing team.The ideal candidate will have strong analytical skills and experience in lower environments testing like QA/UAT or Production environments.This role involves e-commerce payments testing for transactional Western Union Apps and Web...
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Global Client Success Expert
hace 1 día
San José, San José, Costa Rica Trevipay A tiempo completoJob SummaryWe are seeking a highly motivated and results-driven Global Client Success Expert to join our team at TreviPay. As a Client Success Expert, you will be responsible for driving client success through proactive engagement, relationship-building, and issue resolution. Your strong analytical skills and attention to detail will enable you to identify...
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US Payroll Process Expert
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAre you a driven and detail-oriented professional looking for a challenging opportunity? Do you have a passion for payroll and a desire to make a difference in the lives of our employees? If so, we encourage you to apply for the US Payroll Process Expert position at Amzn Support Srvcs Costa Rica.About the Role:In this role, you'll be responsible for...
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Specialist, Payment Processing Operations
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completo**Specialist, Payment Processing Operations - **Santa Ana, Costa Rica**Think you can keep operations ticking while motivating your team?How about offering up your skills in a global business that is committed to moving money for better?Join Western Union as a Specialist, Payment Processing Operations.**Motivated by our values: purpose driven, globally...
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Cloud Service Desk Expert
hace 3 días
San José, San José, Costa Rica Intel A tiempo completoJob DescriptionThe Cloud Service Desk Expert will be responsible for monitoring team performance, preparing reports, and presenting in weekly or monthly operation review meetings. Additionally, this role involves assisting new employees to integrate into their analyst roles, providing technical support, coaching, and training to agents on incident...
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Human Resources Expert
hace 4 días
San José, San José, Costa Rica Cwt A tiempo completoCWT's HR Employee Services team provides outstanding customer service to internal and external customers, including 3rd parties. The team aims to deliver services from the Portfolio of Services to internal customers (managers and employees) within agreed service levels.Job Description:The Payroll Specialist will act as a member of the HR Employee Services...
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Payment Operations Manager
hace 7 días
San José, San José, Costa Rica Convera A tiempo completoJob DescriptionWe are seeking a highly skilled Payment Operations Manager to join our team at Convera, the largest non-bank B2B cross-border payments company in the world.About UsAt Convera, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers. Our mission is to make money...