Payment Resolution Analyst

hace 1 día


San José, San José, Costa Rica Convera A tiempo completo
About the Role

This position is responsible for resolving multi-channel payment queries by providing immediate answers where possible and referring to banking partners when necessary. Additionally, it involves providing support to customers in a timely and professional manner, collecting relevant information as required.

The role also entails accurately processing cancellations, reissues, and refunds requests in accordance with agreed SLAs. Furthermore, it requires identifying time/rate critical buybacks/reissues and taking action with urgency to limit potential loss to Convera or our customers.



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