Cross-Border Payment Resolution Expert

hace 23 horas


San José, San José, Costa Rica Convera A tiempo completo
Job Overview

This position involves ensuring timely and accurate resolution of payment-related queries and issues. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a keen eye for detail.

The successful candidate will be responsible for maintaining strong relationships with internal and external stakeholders, ensuring seamless collaboration and effective communication.

Main Responsibilities:

  1. Investigate and resolve complex payment queries through effective communication with customers and banking partners.
  2. Process payment-related transactions, including cancellations, reissues, and refunds, while adhering to set service level agreements (SLAs).
  3. Act as a liaison between the company's internal teams and its banking partners to ensure smooth operations.
  4. Utilize internal systems to navigate and manage payment-related tasks efficiently.
  5. Cultivate a comprehensive understanding of various payment methods and related regulations to ensure adherence to established standards.
Requirements and Qualifications

To succeed in this role, you will need to have:

  • A strong foundation in mathematics and problem-solving skills.
  • Excellent written and verbal communication skills in English language.
  • Proficiency in using computerized data entry systems and possessing a good understanding of internal systems.
  • Advanced ability to read and interpret bank messages.
  • High degree of accuracy and attention to detail.
  • Professional telephone manner and ability to develop rapport with clients and colleagues.
Benefits

At Convera, we offer a dynamic and inclusive work environment that fosters growth and development. Some of the benefits of working with us include:

  • Opportunities for career advancement and professional growth.
  • A diverse and multicultural work environment.
  • A comprehensive compensation package.
  • A supportive team-oriented culture.


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