Cross-Border Payment Resolution Expert
hace 23 horas
This position involves ensuring timely and accurate resolution of payment-related queries and issues. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a keen eye for detail.
The successful candidate will be responsible for maintaining strong relationships with internal and external stakeholders, ensuring seamless collaboration and effective communication.
Main Responsibilities:
- Investigate and resolve complex payment queries through effective communication with customers and banking partners.
- Process payment-related transactions, including cancellations, reissues, and refunds, while adhering to set service level agreements (SLAs).
- Act as a liaison between the company's internal teams and its banking partners to ensure smooth operations.
- Utilize internal systems to navigate and manage payment-related tasks efficiently.
- Cultivate a comprehensive understanding of various payment methods and related regulations to ensure adherence to established standards.
To succeed in this role, you will need to have:
- A strong foundation in mathematics and problem-solving skills.
- Excellent written and verbal communication skills in English language.
- Proficiency in using computerized data entry systems and possessing a good understanding of internal systems.
- Advanced ability to read and interpret bank messages.
- High degree of accuracy and attention to detail.
- Professional telephone manner and ability to develop rapport with clients and colleagues.
At Convera, we offer a dynamic and inclusive work environment that fosters growth and development. Some of the benefits of working with us include:
- Opportunities for career advancement and professional growth.
- A diverse and multicultural work environment.
- A comprehensive compensation package.
- A supportive team-oriented culture.
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