Payment Processing Expert

hace 3 días


San José, San José, Costa Rica Full Force Gaming Group A tiempo completo

**Full Force Gaming Group Overview**

We are a leading online gaming company with operations in 6 countries. Our company culture is built on teamwork, innovation, and customer satisfaction.

As a Cash Management Professional, you will play a crucial role in ensuring the smooth operation of our payments platform. Your primary responsibility will be to investigate and resolve technical payment issues that arise from time to time.

To succeed in this role, you will need a strong technical background, excellent communication skills, and attention to detail. You should also have an understanding of and experience within payments processes to effectively communicate with technical and non-technical personnel, as well as Compliance and Risk teams.

Main Responsibilities:

  • Process transactions in accordance with established SLAs.
  • Verify documents to prevent financial crimes and ensure regulatory compliance.
  • Analyse transaction data to detect potential fraud and chargeback risks.
  • Monitor player accounts for suspicious activities.
  • Evaluate transactions against terms and conditions and license directives.
  • Respond to customer inquiries related to payment issues.
  • Collaborate with other departments to resolve payment-related issues.
  • Provide regular updates to senior management and stakeholders.
  • Support Anti-Money Laundering (AML) and Responsible Gaming Compliance efforts.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Adaptability and flexibility in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.

What We Offer:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • A comprehensive benefits package.


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