B2B Payment Solutions Expert

hace 3 días


San José, San José, Costa Rica Trevipay A tiempo completo

Company Overview

TreviPay is a leading provider of B2B payment solutions. We help businesses grow by streamlining their payments, providing innovative technology and expert services to improve customer experience and free up funding for growth.

We facilitate $6 billion in transactions per year across 18 currencies for customers in over 27 countries. Our specialized payment and credit management services cater to B2B companies globally, setting the stage for omni-channel B2B payments by extending terms, handling invoicing, and managing collections.

Our Mission

To make B2B payments easier, faster, and smarter. We take care of our clients by taking care of their customers.

Job Description

As a Customer Success Associate, you will be responsible for de-escalating challenging customers, clients, or merchants and providing exceptional customer support. You will serve as a primary contact to clients, merchants, and customers, providing timely, accurate, and comprehensive responses and resolutions to common questions and issues regarding supported programs, systems, processes, and procedures.

You will work closely with other team members or leadership to improve processes, procedures, new implementations, and subsequent training and documentation. You will welcome change and adapt positively to internal and external changes, driving change as needed.

Required Skills and Qualifications

To succeed in this role, you should have:

  • A minimum of two years of customer support experience with heavy inbound call volume.
  • Motivation and enthusiasm with a desire to be in Customer Success.
  • Organized and self-sufficient with moderate supervision needed and the ability to communicate summaries of completed tasks to leaders.
  • The ability to skillfully manage challenging customer situations.
  • Coachability with the ability to improve performance based on feedback.
  • Proficiency with Outlook, Word, and Excel.
  • The ability to work in a team and independent environment.
  • The ability to consistently meet expectations in an ever-changing environment.
  • Professional written and verbal communication skills.

Benefits

We offer a competitive salary, generous paid time off, company-paid medical, dental, disability, and life insurance, a casual work environment, and employee recognition programs.



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