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Global Payment Resolution Specialist

hace 2 semanas

San José, San José, Costa Rica Convera A tiempo completo

At Convera, we are the largest non-bank B2B cross-border payments company in the world.

We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.

About Our Role:

We are seeking a Global Payment Resolution Specialist to join our team based in Santa Ana office. In this role, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.

The ideal candidate will have excellent communication skills and ability to develop rapport with banking partners and internal stakeholders. You will also possess advanced ability to read and interpret bank messages, as well as high degree of accuracy and attention to detail.

Your Key Responsibilities Will Include:

  • Resolving multi-channel payment queries, providing immediate answers where possible and referring to banking partners when necessary.
  • Accurately processing cancellations, reissues, and refunds requests in accordance with agreed SLAs.
  • Identifying Time/Rate critical buybacks/reissues and acting with urgency to limit potential loss to WUBS or our customer.
  • Ensuring appropriate accounting proof is present prior to actioning any repurchase request.
  • Acting as the bridge between our banking partners and internal customers both in writing and verbally as required.
  • Identifying and initiating the proper bank message to resolve payment breaks.
  • Amenagements, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI
  • Communicating frequently with the correspondent bank network to help resolve payment investigations.
  • Ability to navigate a computerized data entry system, good knowledge of internal systems.
  • Advanced mathematical ability.
  • Good knowledge of local and international payment methods.
  • Good knowledge of FX markets and commercial awareness.
  • Ability to update process documents and Standard Work Sheets.

About Convera:

We serve more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work.

This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.