Investigation Analyst

hace 3 días


San José, San José, Costa Rica Convera A tiempo completo

About Convera

We are the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers.

Our clients range from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Your Role
  • Identify payment-related issues and provide quality customer service to facilitate effective identification and resolution of customer and banking enquiries.
  • Track and report on daily investigations related activity and keep Salesforce queue up to date.
  • Acknowledge all inquiries same day of receipt.
  • Actively identify, escalate, and reduce recurring client inquires.
  • Provide support to Treasury and Settlement Accounting team members to resolve queries and/or facilitate customer transactions.
  • Manage and respond to a large volume of payment investigations.


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