Sr Payroll Analyst, Us Payroll

hace 2 semanas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At least 2 years of experience in US Payroll processes
- Previous experience in a customer support function
- Fluent English (spoken and written)
- Excellent written and verbal communication skills
- Ability to communicate and present efficiently to customers, executives and internal/external stakeholders in professional manner
- Proficiency with Microsoft Office suite
- Ability to influence stakeholders and resolve complex customer/business issues
- Excellent organizational and time management skills
- Bachelor's Degree or equivalent experience

Job summary
Would you like to be part of an organization that is helping Amazon to be the Earth's Best Employer?
Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values?
Getting interested?
At Amazon, we take seriously our commitment to pay employees accurately and on time.
When pay issues come up, our team dives deep into the problem, bring together all resources needed to make corrective actions, and later capture lessons so the same issues do not happen again.
The US Payroll Escalations Team is seeking a dynamic Sr Payroll Analyst who is obsessed with improving our employee's pay experience.
In this role, you will lead the investigation of payment issues, collaborate with partner teams to root cause problems, execute and follow through on corrective actions, and recommend improvements to reduce future defects and escalations.
Key job responsibilities

**Role Key Responsibilities**:

- Lead the investigation and documentation of complex employee pay-related issues, identify root cause and corrective actions to ensure employees are paid accurately
- Collaborate with partners in HR, Benefits, Time and Attendance, and other teams to ensure employee payment issues are fixed at the source and future payments will be accurate
- Identify and analyze issues, patterns and trends in escalations, and report to leadership teams
- Identify process and quality improvement opportunities throughout the escalations process, contribute to customer experience improvement and communicate / take actions as appropriate
- Document lessons learned and best practices for sharing with Payroll and partner teams
- Contribute to projects that improve employee pay experience and efficiency of Payroll Operation processes

About the team
The US Payroll Escalations team is at the core of Payroll's customer service mission to ensure that the voice of the customer is heard and respected.
The team handles complex and high profile employee pay issues that need immediate attention.
The team views each employee contact as an opportunity to learn and drive positive actions to continuously improve on behalf of Amazon employees.
- 3+ years of experience in US Payroll processes
- Team focused with particular ability to work across virtual teams
- Experience identifying and resolving complex issues, assumes leadership roles in unfamiliar or ambiguous circumstances, solid sense of accountability and sound personal judgment
- Familiar with Peoplesoft, ADP software
- Used to work in a metrics driven organization
- Experience in leading projects
- Demonstrated ability to meet deadlines while managing multiple projects
- Ability to work independently in a fast-paced and rapidly changing environment
- A work ethic based on a strong desire to exceed customer expectations



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At least 2 years of experience in US Payroll processes - Previous experience in a customer support function - Fluent English (spoken and written) - Excellent written and verbal communication skills - Ability to communicate and present efficiently to customers, executives and internal/external stakeholders in professional manner - Proficiency with Microsoft...

  • Payroll Analyst.

    hace 4 días


    San José, Costa Rica Akamai A tiempo completo

    **Are you passionate about learning?** **Do you enjoy being a trusted partner?** **Join our Global Payroll Team!** The Akamai Global Payroll team manages the full-cycle administration of our world-wide payroll and payroll tax reporting. We are responsible to help guide our employees through all aspects of their financial journey at Akamai. We are supported...

  • Payroll Analyst.

    hace 2 semanas


    San José, Costa Rica Akamai A tiempo completo

    **Are you passionate about learning?****Do you enjoy being a trusted partner?****Join our Global Payroll Team!**The Akamai Global Payroll team manages the full-cycle administration of our world-wide payroll and payroll tax reporting.We are responsible to help guide our employees through all aspects of their financial journey at Akamai.We are supported...

  • Sr Payroll Analyst

    hace 2 semanas


    San José, Costa Rica ZM Financial Systems A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that...


  • San José, Costa Rica Intel A tiempo completo

    US Production is the end to end owner of the payroll run, they are accountable for ensuring that all inputs loaded into Workday are processed with accuracy and on a time. In order to achieve that, laser focus, exquisite coordination and close partnership are a must. Payroll Production works with a One Intel mindset and a Customer Obsessed approach to...

  • Payroll Sr. Associate

    hace 11 horas


    San José, Costa Rica Pfizer A tiempo completo

    The Sr. Associate - Payroll is responsible for the timely and accurate execution of all payroll activities and operations for assigned countries and payroll cycles/populations. This includes processing, validation, balancing, audit compliance, exceptions, repayments, off-cycle, post-payroll and annual processes. - Manage activities associated with regular...

  • Us Payroll Specialist

    hace 2 semanas


    San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s Degree in Accounting/Finance or related field - +2 years in payroll experience. - 2+ years of experience in payroll processing for Argentina or any other America country. - Fluent English - Advanced Excel (pivot tables, vlookup and other formulas) - Good analytical skills with high level of accuracy and attention to details Job summary Job...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1. Bachelor’s Degree in Accounting/Finance or related field 2. +2 years in payroll experience. 3. 2+ years of experience in payroll processing for Argentina, Chile and Peru or any other America country 4. Fluent English 5. Advanced Excel (pivot tables, vlookup and other formulas) 6. Good analytical skills with high level of accuracy and attention to...


  • San José, Costa Rica Intel A tiempo completo

    US Production is the end to end owner of the payroll run, they are accountable for ensuring that all inputs loaded into Workday are processed with accuracy and on a time.In order to achieve that, laser focus, exquisite coordination and close partnership are a must.Payroll Production works with a One Intel mindset and a Customer Obsessed approach to guarantee...

  • Payroll Analyst

    hace 5 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s Degree in Accounting/Finance or related field - Basic English - Advanced Excel (pivot tables, vlookup and other formulas) - Good analytical skills with high level of accuracy and attention to details Job summary Do you love payroll? Come do payroll differently with us! We are looking for a payroll analyst who wants to do a complex role, to...

  • Payroll Sr. Associate

    hace 2 semanas


    San José, Costa Rica Pfizer A tiempo completo

    The Sr.Associate - Payroll is responsible for the timely and accurate execution of all payroll activities and operations for assigned countries and payroll cycles/populations.This includes processing, validation, balancing, audit compliance, exceptions, repayments, off-cycle, post-payroll and annual processes.- Manage activities associated with regular...


  • San José, Costa Rica Intel A tiempo completo

    US Production is the end to end owner of the payroll run, they are accountable for ensuring that all inputs loaded into Workday are processed with accuracy and on a time.In order to achieve that, laser focus, exquisite coordination and close partnership are a must.Payroll Production works with a One Intel mindset and a Customer Obsessed approach to guarantee...

  • Payroll Analyst

    hace 2 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree in Accounting/Finance or related field- Basic English- Advanced Excel (pivot tables, vlookup and other formulas)- Good analytical skills with high level of accuracy and attention to detailsJob summaryDo you love payroll?Come do payroll differently with us!We are looking for a payroll analyst who wants to do a complex role, to take the...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1.Bachelor's Degree in Accounting/Finance or related field2.+2 years in payroll experience.3.2+ years of experience in payroll processing for Argentina, Chile and Peru or any other America country4.Fluent English5.Advanced Excel (pivot tables, vlookup and other formulas)6.Good analytical skills with high level of accuracy and attention to detailsJob...

  • Payroll Sr. Associate

    hace 1 semana


    San José, Costa Rica Pfizer A tiempo completo

    **Job Description**: - Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater...

  • Payroll Sr. Associate

    hace 2 semanas


    San José, Costa Rica Pfizer A tiempo completo

    Job Description Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise...

  • Payroll Sr. Associate

    hace 2 semanas


    San José, Costa Rica Pfizer A tiempo completo

    Payroll Sr. Associate Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. People Experience LI-PFE

  • Sr Payroll Analyst

    hace 2 semanas


    San José, Costa Rica Moody's A tiempo completo

    The Payroll team are responsible for providing payroll service to all lines of business and it supports entities across locations all Americas Region. Our success is dependent upon the service we provide and therefore we source associates with a wide range of experience and knowledge in this specialist field. The team is diverse, dynamic and committed, and...

  • Payroll Specialist

    hace 3 días


    San José, Costa Rica Smartsheet A tiempo completo

    This important position reports to the Sr. Global Payroll Manager. **You Will**: - Help with international payroll processing for Costa Rica and implementation of other international expansions as needed - Cross train with the US payroll processing team to provide backup (related to US off-cycle pay runs, processing terminations, and timesheets), when...