Senior Payroll Professional

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At Amzn Support Srvcs Costa Rica, we're committed to delivering exceptional customer experiences. As a Sr Payroll Analyst, you'll play a crucial role in ensuring that our employees receive accurate and timely pay.

About the Role:

The US Payroll Escalations Team is at the core of Payroll's customer service mission. We handle complex and high-profile employee pay issues that require immediate attention. Your primary responsibility will be to lead the investigation and documentation of these issues, identifying root causes and implementing corrective actions to prevent future defects.

Key Responsibilities:

  • Investigate and document complex employee pay-related issues
  • Collaborate with partner teams to ensure employee payment issues are fixed at the source
  • Analyze issues, patterns, and trends in escalations, and report to leadership teams
  • Identify process and quality improvement opportunities throughout the escalations process

Requirements:

  • 3+ years of experience in US Payroll processes
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Familiarity with Peoplesoft, ADP software
  • Ability to work independently in a fast-paced environment

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