B2B Payment Support Representative

hace 2 días


San José, San José, Costa Rica Trevipay A tiempo completo
Job Overview

We are seeking a skilled and experienced B2B Payment Support Representative to join our team at TreviPay. As a Payment Support Representative, you will be responsible for providing expert support to our clients and merchants, ensuring seamless payment experiences and resolving any related issues. Your strong analytical skills and attention to detail will enable you to identify and address potential problems before they escalate.

You will have the opportunity to work closely with our sales and account management teams to develop new business relationships and expand existing ones. Your excellent communication and interpersonal skills will help you build strong relationships with clients, merchants, and internal stakeholders, resulting in increased program usage and customer satisfaction.

The ideal candidate will have a minimum of two years of experience in a customer-facing role, preferably in the payment or financial services industry. You should be a strong problem solver, with excellent analytical and communication skills. A proficiency in Microsoft Office, particularly Outlook, Word, and Excel, is essential. Additionally, bilingualism in English and Spanish is a plus.

At TreviPay, we offer a competitive salary, comprehensive benefits package, and a dynamic work environment that fosters creativity, innovation, and collaboration. We value diversity, empowerment, and client-centricity, and we strive to make B2B payments easier, faster, and smarter for every business in the world.

Key Responsibilities:
- Provide expert support to clients and merchants regarding payment-related issues
- Analyze and resolve payment-related problems and discrepancies
- Collaborate with internal teams to develop new business relationships and expand existing ones
- Develop and maintain strong relationships with clients, merchants, and internal stakeholders
- Stay up-to-date with industry trends and best practices in payment processing

Required Skills and Qualifications:
- Minimum two years of experience in a customer-facing role, preferably in the payment or financial services industry
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office, particularly Outlook, Word, and Excel
- Bilingualism in English and Spanish (a plus)

Benefits:
- Competitive salary
- Comprehensive benefits package
- Dynamic work environment that fosters creativity, innovation, and collaboration
- Opportunities for professional growth and development

About Us:
TreviPay is a leading provider of B2B payment solutions, dedicated to making payments easier, faster, and smarter for every business in the world. Our mission is to empower businesses to grow by offering innovative payment solutions, personalized support, and a culture of trust, empathy, and integrity.

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