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Program Support Specialist
hace 2 semanas
About TreviPay
TreviPay is a pioneering company in the B2B payment space, dedicated to revolutionizing the way businesses make and receive payments. Our mission is to simplify B2B payments, enabling businesses to focus on growth and innovation.
Job Role
As a Customer Success Associate, you will play a vital role in ensuring seamless customer experiences. Your responsibilities will include:
- Providing proactive support to customers, clients, and merchants, addressing queries and concerns in a timely manner.
- Working closely with internal teams to develop and implement process improvements, enhancing overall efficiency and effectiveness.
- Actively participating in continuous learning and professional development, staying up-to-date with industry trends and best practices.
- Contributing to a positive and inclusive work environment, fostering a culture of collaboration and open communication.
Requirements
To succeed in this role, you should possess:
- A minimum of two years of customer-facing experience, preferably in a similar role.
- Excellent communication and problem-solving skills, with the ability to manage complex customer situations.
- Self-motivation and a passion for delivering exceptional customer experiences.
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
- A collaborative mindset, with the ability to work seamlessly within a team.
