Phone Support Specialist
hace 5 días
**Description of the Job**
Betterwho seeks a talented Phone Support Specialist to join our team as a Remote Resident Support Specialist. In this role, you will be responsible for handling customer inquiries and issues while maintaining a professional demeanor.
**Key Responsibilities:**
- Process a high volume of customer interactions and issues via phone.
- Use effective communication skills to de-escalate complex customer concerns.
- Navigate multiple systems to provide efficient support services.
- Accurately document customer interactions and data entry.
**Requirements for Success:**
- A minimum of 2 years of experience in a customer-facing role.
- Fluency in both English and Spanish languages.
- Attention to detail and ability to work independently.
- Strong customer service skills.
**Working Conditions:
- Full-time employment, Monday-Friday.
- Competitive hourly rate of $7 USD per hour.
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