Phone Support Specialist

hace 5 días


San José, San José, Costa Rica Betterwho A tiempo completo

**Description of the Job**

Betterwho seeks a talented Phone Support Specialist to join our team as a Remote Resident Support Specialist. In this role, you will be responsible for handling customer inquiries and issues while maintaining a professional demeanor.

**Key Responsibilities:**

  • Process a high volume of customer interactions and issues via phone.
  • Use effective communication skills to de-escalate complex customer concerns.
  • Navigate multiple systems to provide efficient support services.
  • Accurately document customer interactions and data entry.

**Requirements for Success:**

  • A minimum of 2 years of experience in a customer-facing role.
  • Fluency in both English and Spanish languages.
  • Attention to detail and ability to work independently.
  • Strong customer service skills.

**Working Conditions:

  • Full-time employment, Monday-Friday.
  • Competitive hourly rate of $7 USD per hour.


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