HR Support Specialist
hace 3 días
About the Company
Amzn Support Srvcs Costa Rica is seeking a skilled ERC Associate to join its HR team. As an ERC Associate, you will be responsible for providing exceptional support to Amazon employees across various regions, ensuring they receive timely and accurate information about company policies, benefits, and other HR-related matters.
You will work closely with multiple stakeholders, including HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations partners, to resolve complex HR issues efficiently. Your ability to analyze situations critically and think on your feet will enable you to provide innovative solutions that meet the needs of Amazon employees.
Your Key Responsibilities
- Provide expert-level support to Amazon employees via phone, email, or chat platforms.
- Use our case management system to track and document each interaction with high accuracy.
- Collaborate with HR teams to develop and implement effective solutions to complex HR issues.
- Maintain confidentiality and handle sensitive information with integrity and professionalism.
What We're Looking For
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