HR Support Specialist

hace 4 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

About Midland Credit Management, Inc.

We are a global company dedicated to providing debt recovery solutions for consumers. Our mission is to empower individuals to begin their path towards financial recovery and build a better life for themselves and their families.

Our success relies on hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for achieving breakthrough results.

**Job Description:**

We seek an HR Support Specialist to function as a contact point for human resources-related inquiries, concerns, and issues. The ideal candidate will respond promptly to employee questions and concerns, or refer employees to the appropriate HR team when necessary.

The successful candidate will develop and maintain professional, respectful, and trusting working relationships with employees and business leaders to provide effective HR support.

Main Responsibilities:

  • Create documentation for supported processes and ensure consistency and accuracy.
  • Update SOPs and other documents as requested by the supervisor.
  • Provide end-to-end support of new hire administrative processes, ensuring quality assurance including SOX guidelines are maintained.
  • Resolve tier 0-2 incoming inquiries promoting the accuracy and integrity of employee records and data.
  • Maintain and/or ensure that employee personnel files are in compliance and up to date.
  • Conduct pre-employment assessments and process relevant paperwork.
  • Support new employee orientation, ensuring all new employees are aware of company values, goals, policies, and procedures.

Requirements:

  • PREFERRED Bachelor's Degree in Human Resources, Psychology, or related field.
  • English B2+ (Fluent).
  • 1-2 years in an HR support role.
  • PC Skills: Microsoft Excel, Outlook, PowerPoint, and Word.
  • CUSTOMER SERVICE ORIENTED.
  • Nice to have: Service Now, Snow Tickets, and Workday.

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