HR Support Specialist

hace 5 días


San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

The Coca-Cola Company is seeking an HR Support Specialist to join our team. This role will be responsible for providing world-class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on-demand data, such as Verification of employment letters and specific reports, for active and former employees.

Key responsibilities include ensuring proper understanding of employee needs or concerns, communicating with professionalism while building trust relationships, conducting appropriate research and analysis, determining and providing accurate first-contact resolutions and key on-demand data whenever possible, managing employee end-to-end cases, using the right available tools and documenting all relevant information, setting right expectations with employees and others involved, and following up when cases need to be escalated.

In this role, you will also prepare high-volume on-demand key requests such as Verification of employment letters and make them available for employees within the least possible time. You will also prepare customized reports as required by the organization and answer data interpretation queries. Additionally, you will improve reporting capabilities by identifying repetitive requests and standardizing and programming reports when possible and adjusting to the organization's specific needs.

You will work closely with new hires and managers to coordinate and deliver timely training in HR-related processes, tools, and resources available. You will also keep track of training history and help improve team expertise by sharing relevant examples and best practices.

This is a great opportunity to join a dynamic team and contribute to the success of The Coca-Cola Company. If you are a customer-focused professional with excellent communication and problem-solving skills, we encourage you to apply.


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