Global Project Lead HR Services

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

We are looking for a highly motivated and organized Global Project Lead HR Services to join our team at Amzn Support Srvcs Costa Rica. As a Global Project Lead, you will be responsible for leading medium to high complexity projects focused on employee life-cycle services, working with a wide range of stakeholders and business leaders.

The ideal candidate will have proven experience and expertise in the HR space, with 2+ years experience in program or project management. Experience of working in a shared services environment and of the elements required to support the development of services, such as process design, HR-related systems, and customer-centric design, is also essential.

Key responsibilities include delivery of employee life-cycle services implementation project work stream(s), accountable for defining and launching new services to support employees in Americas locations. This involves effective project management, supporting the development of frustration-free Associate processes by questioning and challenging at all times driving to the desired end state (a fully integrated and tiered HR Shared Services model) and ensuring the voice of the customer is reflected in everything that we do.

The successful candidate will be responsible for building and maintaining successful partnerships with the Lifecycle team, HR stakeholders, and key business sponsors across Americas and global Employee Services. They will work with and establish project teams and ensure that all agreed projects are progressing and delivering desired results on time and in budget, to include: process improvements, HR shared services, HR systems, and delivery capability.

In addition, they will maintain relationships with internal/external vendors/stakeholders to ensure teams are engaged and effectively utilizing the best tools available. Report on project progress and status, manage effectively multiple priorities and projects of different complexity levels, assess new initiatives and projects to evaluate how they can support the strategic goals, and maintain key relationships with HR partners to ensure non-duplication of projects and drive global engagement on key initiatives.



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