Global Transfers Team Lead

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role

This is an exciting opportunity to join the Amzn Support Srvcs Costa Rica team as a senior leader. The successful candidate will be responsible for overseeing a team of HR Specialists, providing expert guidance, and driving business outcomes.

Key Responsibilities:

  • Project manage and lead the implementation of training programs to enhance team quality and productivity.
  • Collaborate with Sr. Ambassadors to address Andon Cords, resolve content issues, and manage operational excellence initiatives.
  • Presents high-quality data findings to support business cases and manages enhancements.
  • Liaise with global teams to develop and implement communication plans and maintain departmental content.
  • Responsible for root cause analysis, developing remediation plans, and resolving escalations.

Requirements:

  • Master's degree in Psychology, Business Administration, or Human Resources.
  • Minimum 2+ years of experience in managing HR Shared Services teams in calls and case management environments.
  • Previous experience in mobility/relocation processes and driving service expansions.
  • Lean/Six Sigma certifications desired.

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