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Support Delivery Team Lead
hace 1 semana
Career Opportunity at Microsoft
Join our team as a Global Customer Experience Manager, where you will be responsible for driving consistency and best practices in support delivery across multiple countries and time zones. You will work closely with Partner Technical Advisors (PTAs) and Support Delivery Managers (SDMs) to develop and implement continuous improvement plans, ensuring operational efficiency, cost-effectiveness, and customer satisfaction.
Responsibilities
- Manage and motivate cross-functional teams to deliver high-quality customer experiences.
- Develop and implement process improvements to enhance operational efficiency and reduce costs.
- Collaborate with procurement teams to negotiate and manage delivery partner contracts.
- Lead global delivery partner strategies to meet business objectives.
Qualifications
- 4+ years of experience in managing outsource vendors, direct customer support, program management, and/or support management.
- Proven track record of people management with large teams (10+ members).
- Fluency in English (written and spoken).
