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Cybersecurity Team Lead
hace 1 semana
About This Role
We're on a mission to protect our digital way of life, and we need talented individuals like you to help us succeed. As a Senior Technical Support Manager, you'll lead our technical support team in delivering exceptional customer service and support, working closely with cross-functional teams to resolve complex issues and drive business growth.
Responsibilities
- Lead a team of Technical Support Engineers in resolving customer issues, prioritizing tasks, and setting expectations.
- Develop and implement strategies to improve customer satisfaction, response times, and resolution rates, aligning with company objectives and KPIs.
- Collaborate with sales, customers, and partners to build strong relationships, drive business growth, and identify new opportunities.
- Identify areas for process improvement, implementing changes to increase efficiency and productivity, and promote a culture of continuous learning and development.
- Communicate effectively with stakeholders at all levels, from executives to customers, to ensure seamless collaboration and issue resolution.
Requirements
- Minimum 5 years of experience in leading a Technical Support team or similar role.
- Proven track record of driving customer satisfaction, improving process efficiencies, and promoting team growth and development.
- Strong leadership, communication, and problem-solving skills, with the ability to adapt to changing priorities and deadlines.
- Familiarity with cloud security, enterprise software, and SaaS solutions is a plus.
