Cybersecurity Technical Specialist

hace 3 días


San José, San José, Costa Rica Sonicwall A tiempo completo

At SonicWall, we are a leader in cybersecurity and networking solutions. We put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. Our 30-year history has taught us to listen and learn from our partners and customers to provide the outcomes their organizations require.

We are looking for a talented individual to join our team as a Technical Support Engineer-Remote. As a key member of our support team, you will be responsible for providing technical solutions and workarounds for end users with their issues on respective product lines. You will own customer issues from beginning to resolution and assist customers by diagnosing problems and providing resolutions for technical and service issues.

The ideal candidate will have good understanding of security, LAN/WAN topologies and technologies, including OSI Model, TCP/IP, Network Security basics. They will also have ability to work on in a high-level stress and interrupt driven environment and have demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools.

To be successful in this role, you will need to remain knowledgeable of SonicWall product line and related industry products and technologies. You will also be required to focus on delivering a positive customer experience according to SonicWall standards and monitor and track issues to ensure accurate resolution.



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