Technical Solutions Engineer
hace 1 día
**Job Overview:**
Palo Alto Networks is seeking a skilled Cybersecurity Support Specialist to join our technical support team. As a key member, you will be responsible for providing exceptional support to customers, addressing complex post-sales concerns, and driving innovation in cybersecurity solutions.
This is an exciting opportunity to work with a talented team, leveraging your analytical and problem-solving skills to deliver top-notch results. If you're passionate about cybersecurity and committed to making a difference, we encourage you to apply.
About the Role:
In this role, you will be working directly with customers to resolve technical issues, collaborate with cross-functional teams to develop innovative solutions, and participate in technical discussions to improve products and environments.
As a Cybersecurity Support Specialist, you will be expected to possess strong analytical and problem-solving skills, effective communication, and the ability to work independently and collaboratively as part of a dynamic team.
Main Responsibilities:
- Deliver exceptional technical support to customers and partners
- Develop and maintain technical documentation to support knowledge sharing and collaboration
- Collaborate with cross-functional teams to develop innovative solutions
- Participate in technical discussions to improve products and environments
- Provide on-call support 24/7 on an as-needed basis
Requirements:
- Strong analytical and problem-solving skills
- Effective communication with all levels and stakeholders
- Ability to work independently and collaboratively
- Knowledge of one or more virtualization hypervisors
- Demonstrable basic knowledge of AWS and Microsoft Azure security features and services
- Basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure (OCI)
- Deploying firewalls in public cloud infrastructures
- Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
- Knowledge of traffic generation tools and scripting languages is a plus
- Previous experience supporting Palo Alto Networks Products is a plus
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