Technical Solutions Engineer

hace 1 día


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

**Job Overview:**

Palo Alto Networks is seeking a skilled Cybersecurity Support Specialist to join our technical support team. As a key member, you will be responsible for providing exceptional support to customers, addressing complex post-sales concerns, and driving innovation in cybersecurity solutions.

This is an exciting opportunity to work with a talented team, leveraging your analytical and problem-solving skills to deliver top-notch results. If you're passionate about cybersecurity and committed to making a difference, we encourage you to apply.

About the Role:

In this role, you will be working directly with customers to resolve technical issues, collaborate with cross-functional teams to develop innovative solutions, and participate in technical discussions to improve products and environments.

As a Cybersecurity Support Specialist, you will be expected to possess strong analytical and problem-solving skills, effective communication, and the ability to work independently and collaboratively as part of a dynamic team.

Main Responsibilities:

  • Deliver exceptional technical support to customers and partners
  • Develop and maintain technical documentation to support knowledge sharing and collaboration
  • Collaborate with cross-functional teams to develop innovative solutions
  • Participate in technical discussions to improve products and environments
  • Provide on-call support 24/7 on an as-needed basis

Requirements:

  • Strong analytical and problem-solving skills
  • Effective communication with all levels and stakeholders
  • Ability to work independently and collaboratively
  • Knowledge of one or more virtualization hypervisors
  • Demonstrable basic knowledge of AWS and Microsoft Azure security features and services
  • Basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure (OCI)
  • Deploying firewalls in public cloud infrastructures
  • Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
  • Knowledge of traffic generation tools and scripting languages is a plus
  • Previous experience supporting Palo Alto Networks Products is a plus


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