Technical Solutions Specialist

hace 1 día


San José, San José, Costa Rica Microsoft A tiempo completo
Empowering Excellence in Customer Experience

We are seeking a skilled and passionate Technical Solutions Specialist to join our team. In this role, you will be responsible for delivering exceptional customer support experience with Microsoft.

Main Responsibilities:

  • Solve complex, high-profile or long-running customer cases that require interaction with Software Engineering
  • Own, troubleshoot and solve customer technical issues using collaboration, troubleshooting best practices and transparency within and across teams
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Key Qualifications:

  • Fluent English language skills: reading, writing and speaking
  • Windows System Administration/Virtualization
  • Windows scripting or PowerShell
  • Familiarity with Active Directory, Security, OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration
  • Familiarity with system management tools such as SCOM
  • Experience with Hyper-V configuration and administration

About Our Team:

We are part of the Microsoft Customer Experience and Success organization, responsible for delivering exceptional customer experiences with Microsoft products and services. Our team is passionate about empowering customers to achieve more, and we're looking for talented individuals who share our vision.



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