Technical Solutions Specialist
hace 3 días
**About the Role**
We are seeking a skilled Technical Solutions Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Solutions Reliability Engineering (SRE) group, you will play a crucial role in ensuring the quality and reliability of our data products and APIs.
In this position, you will be responsible for:
- Dive Deep Troubleshooting: You will dive deep into troubleshooting, diagnosing, and resolving problems across various technologies to perform root cause analysis.
- Engineering Documentation: You will create and update engineering or customer-facing documentation to ensure that others can understand and replicate your solutions.
- Automation and Tooling: You will develop runbooks or build tools used by customers or other Support Team members to automate repetitive technical tasks.
- Customer Pain Points: You will identify customer pain points, raise concerns with engineering to implement support improvement opportunities, and complete projects to improve API solutions reliability.
About Our Team
Solutions Reliability Engineering SRE provides proactive quality-focused responsibilities for our data products and ensures customer confidence in our SP-API (Selling Partner API) developer experience. If you are passionate about solving complex technical problems, innovating, and working on the cutting edge of technology, come join our team.
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