Technical Solutions Expert

hace 3 días


San José, San José, Costa Rica Microsoft A tiempo completo

Company Overview

Microsoft is a global technology leader that empowers every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

We create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission by delivering exceptional customer experiences.

Job Description

The Support Engineer role is critical in resolving highly complex technical support incidents related to customer development and deployments. As a Support Engineer, you will deliver unique value by collaboratively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets.

Responsibilities

  • Pursue technical problems in the enterprise space using broad and in-depth product knowledge.
  • Manage relationships with customers and thoroughly document their cases.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices.
  • Write technical articles and blogs for guiding other team members and customers.
  • Own, troubleshoot, and solve customer technical issues.
  • Contribute to case deflection initiatives, automation, and digital self-help assets.
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring.

Qualifications

To be successful in this role, you will need:

  • 4+ years of technical support and/or technical consulting experience.
  • A good understanding and hands-on experience with at least two or more of the following technologies: Public Cloud Fundamentals (Azure/AWS/GCP), Azure Active Directory components, Troubleshooting using Kibana logs, Familiarity with REST API.
  • Fluency in the English language.

Preferred Qualifications

We also prefer candidates with some experience with:

  • Deployment using Terraform/CloudFormation template.
  • AWS/Azure/GCP certification.
  • Familiarity with Linux and shell scripts.
  • Tools (Network trace, Postman).


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