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Colleague Services Solutions Expert
hace 1 semana
Job Summary
We are seeking a highly skilled Colleague Services Solutions Operations Analyst to join our team. The successful candidate will be responsible for managing the Pfizer Service Center infrastructure and interfaces with the HR Operations vendor, IBM.
Key Accountabilities
- Develop and implement effective solutions for telephone menu changes across all stakeholders and manage Purchase Orders, invoicing, and renewal of contracts.
- Partner with HRO provider counterparts on infrastructure operations, including escalations and resolutions, and serve as the Subject Matter Expert for process design/improvements for operational infrastructure.
- Lead the Pfizer Colleague Service Center SWAT management team and support Case Management & Employee Document squad in reviewing product features and functionality to ensure product quality is retained and business needs are met.
- Collaborate with third-party vendor(s) to improve service performance and demonstrate experience in Business Analysis and creation of technical design documentation.
Qualifications
- Minimum 2 years of experience in Colleague Services HR Operations and/or IT/Systems Operations in a Shared Services environment at this level.
- Demonstrated experience in Business Analysis and creation of technical design documentation and solid understanding of telephony services, Voice over IP, Interactive Voice Response Systems.
- Advanced understanding of cultural differences in global geographies and excellent communication and interpersonal skills.
