Technical Solutions Expert

hace 7 días


San José, San José, Costa Rica Elev8 A tiempo completo

About Elev8

We're a dynamic team seeking a skilled Technical Solutions Expert to join our ranks. As a member of our elite support team, you will be responsible for resolving complex customer cases while collaborating with colleagues to continuously improve processes and deliver exceptional customer service.

Key Responsibilities

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Qualifications and Requirements

  • 2-3 years of technical and customer support experience are required.
  • Higher-level technical education is preferred.
  • Certifications relevant to the product are helpful.

About You

  • You're familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
  • You're proficient in both written and oral English.
  • You're creative, adaptable, and have strong problem-solving skills.
  • You're customer-obsessed, take the initiative, and exceed expectations.
  • You're a fast learner interested in understanding our products.


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