Technical Solutions Expert
hace 7 días
About Elev8
We're a dynamic team seeking a skilled Technical Solutions Expert to join our ranks. As a member of our elite support team, you will be responsible for resolving complex customer cases while collaborating with colleagues to continuously improve processes and deliver exceptional customer service.
Key Responsibilities
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications and Requirements
- 2-3 years of technical and customer support experience are required.
- Higher-level technical education is preferred.
- Certifications relevant to the product are helpful.
About You
- You're familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You're proficient in both written and oral English.
- You're creative, adaptable, and have strong problem-solving skills.
- You're customer-obsessed, take the initiative, and exceed expectations.
- You're a fast learner interested in understanding our products.
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