Technical Operations Expert
hace 2 días
About Us
Micro Focus is a leading organization that delivers cutting-edge software solutions. We are committed to innovation, quality, and customer satisfaction. Our global product team works closely together to develop, debug, and release advanced products and services throughout the entire product lifecycle.
We offer a dynamic and supportive environment where you can grow professionally and personally. You will have opportunities for both vertical and horizontal growth in engineering, IT, and services, aligning with the company's technical career path.
Role and Responsibilities
As a Technical Operations Expert at Micro Focus, you will be responsible for ensuring the smooth operation of our technical operations. This includes setting up new instances for customers on our AWS platform, maintaining existing instances, and troubleshooting performance and functional issues.
You will also provide guidance and mentoring to less-experienced staff members, identify repeatable demand activities, and support the SaaS SOC and other teams who will execute them. Additionally, you will provide technical feedback to Product Marketing and R&D and assist Tier 2 Support by offering technical and customer domain expertise.
Key Requirements
- Strong knowledge in Networking and Databases
- Entry/Mid-level knowledge in Linux
- AWS experience - Advantageous
- Deep Oracle/PostgreSQL knowledge - Advantageous
- ITIL Certification - Advantageous
- Scripting and automation knowledge (Jenkins, Python, Ansible, bash scripting) - Advantageous
Education and Experience
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- At least 2 years of experience
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