Digi-Flex Operations Expert

hace 3 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Digi-Flex Operations Expert

At Amazon Support Services Costa Rica Srl, we are committed to delivering exceptional customer experiences through innovative and efficient processes. As a Digi-Flex Operations Expert, you will play a key role in driving process excellence and improving quality across all regions.

About the Role

We are seeking a highly motivated and analytical individual who can leverage their expertise in data analysis and process improvement to drive business outcomes. The ideal candidate will have experience using data to inform business decisions and will be proficient in SQL and Advanced Excel.

The Digi-Flex Operations Expert will collaborate with regional teams to implement best practices and standardize processes, ensuring seamless operations and exceptional customer experiences.

Responsibilities
  • Develop and maintain complex databases and data models to inform business decisions
  • Analyze large datasets to identify trends and areas for improvement
  • Design and implement process improvements to enhance efficiency and quality
  • Collaborate with internal stakeholders to ensure effective communication and collaboration

BASIC QUALIFICATIONS- 1+ years of program or project management experience- Strong analytical and problem-solving skills- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts- Experience working in back office operations, escalation management, and troubleshooting environments



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