Process Improvement Lead Quality, Prime Video Digi-Flex

hace 6 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Come build the future of entertainment with us.
Are you interested in shaping the future of movies and television?
Do you want to define the next generation of how and what Amazon customers are watching?We are looking for an analytical and results-oriented Quality Expert to help shape the future of Digi-Flex Operations.
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, importance of Quality in any process, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability and ability to drive process excellence.
This person will need an ability to see the big picture/whole system and execute on grass root level to improve quality of the processes.
Additionally, should show success in following-up and getting things done ( Influence without authority) and have the ability to thrive in a fast-paced, customer-centric and ever changing environment.
The ideal candidate will interact with different stakeholders to encourage participation and their support in cross functional Kaizen events and will interact with regional Program and Operations to implement standard practices across all regions.BASIC QUALIFICATIONS- 1+ years of program or project management experience- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts- Knowledge of visualization tools such as Tableau, Datazen, SSRS- Experience back office operations, escalation management and troubleshooting environmentsOur inclusive culture empowers Amazonians to deliver the best results for our customers.



  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Come build the future of entertainment with us.Are you interested in shaping the future of movies and television?Do you want to define the next generation of how and what Amazon customers are watching?We are looking for an analytical and results-oriented Localization Process Improvement Lead to help shape the future of Digi-Flex Operations.The successful...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Digi-Flex Operations ExpertAt Amazon Support Services Costa Rica Srl, we are committed to delivering exceptional customer experiences through innovative and efficient processes. As a Digi-Flex Operations Expert, you will play a key role in driving process excellence and improving quality across all regions.About the RoleWe are seeking a highly motivated and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Come build the future of entertainment with us.Are you interested in shaping the future of movies and television?Do you want to define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex)- High School Bachelor's Degree- English B2 proficiency (Read, Write & Speak)- High attention to detail- Avid fan of movies and tv series- Technical Requirements:- A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider- Must be directly connected to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex)- High School Bachelor's Degree- English B2 proficiency (Read, Write & Speak)- High attention to detail- Avid fan of movies and tv series- Technical Requirements:- A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider- Must be directly connected to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAs a Global Compliance Associate on the Prime Video Trust & Safety team, you will play a critical role in ensuring that our platform provides content that customers love and trust. You will be responsible for reviewing and evaluating content on Prime Video, developing processes to prevent violating content from appearing on the platform, and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are looking for a talented Quality Process Specialist to join our team in shaping the future of Digi-Flex Operations.About the RoleWe are seeking an analytical and results-oriented individual who can help us drive process excellence and improve quality across all regions. The ideal candidate will be a fast,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking an experienced Prime Video Operations Associate to join our team in San Jose.The primary responsibility of this role is to support the operations of the video catalog by performing various tasks related to content quality under general supervision. Tasks may include checking and/or fixing metadata, performing...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Experience with ExcelPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Overview of the Job:**As a Prime Video Trust and Safety Specialist, you will be part of a global team responsible for enabling a globally trusted customer experience. You will work closely with Policy, Program, Engineering, Legal, and other teams to prevent violating content from appearing on Prime Video.About the Team:The Prime Video Trust and Safety team...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the JobPrime Video brings together the world's best creators with the most passionate communities in a way that no other entertainment brand can. As a Digital Asset Manager for the Prime Video Marketing Creative Production & Operations team, you'll champion best-practices, tools, standards, and processes required for operational excellence and a...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.Are you excited about launching content on Prime Video and holding key impact on helping our business scale?We are seeking an innovative and analytical...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years experience enhancing design related tools and processes.- Coding samples in front end programming languages- Experience with a broad spectrum of technologies.including: HTML5/CSS3/JavaScript, React, XML, JSON, web and server programming and Responsive/Adaptive design.- Experience with object oriented design and service oriented architectureJob...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are looking for a detail-oriented Video Catalog Quality Analyst to work with our team at Amazon Support Services Costa Rica Srl in San Jose.The main responsibility of this role is to ensure the quality of content for the video catalog. This involves tasks such as checking and/or fixing metadata, performing quality checks on content, validating image...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place.We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events.We also offer our members the opportunity to subscribe to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionWe are seeking a highly skilled Trust & Safety Specialist to join our Prime Video team. In this role, you will be responsible for managing day-to-day operations through content review and data labeling activities. You will also influence and execute compliance strategies, drive operations roadmaps, and gather relevant data to improve the...

  • Supply Chain Team Lead

    hace 4 días


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    We are seeking an experienced Supply Chain Team Lead to join our Prime Video DigiFlex Operations team. As a key member of the team, you will be responsible for the management of a 50-100 member team on tasks associated with content publishing, quality, and data labeling.About the RoleDevelop and implement processes to improve content coverage, quality, and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years of creative services experience- Experience working with multiple stakeholders- Experience working at or with a creative or advertising agency, network, streaming service, or studio- Understanding of the workflow within a marketing, production, or creative department or company- Working knowledge of metadata creation, management & remediation best...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryThe Digital Asset Delivery Specialist plays a critical role in championing best-practices, tools, standards, and processes required for operational excellence and a growing slate of the world's best content. This position will work closely with Prime Video Marketing Genre Teams (e.g. SciFi/Fantasy, Action/Thriller, Comedy, etc.) and support...