Localization Process Excellence Lead

hace 16 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Company Overview
A leading provider of innovative solutions, Amazon Support Services Costa Rica Srl is a dynamic and customer-centric organization. Our team is dedicated to delivering exceptional results and empowering our customers to succeed.

Job Description
We are seeking an analytical and results-oriented Process Improvement Lead to help shape the future of Digi-Flex Operations. The successful candidate will be a fast, clear and independent thinker who is naturally curious about how things work, importance of Localization in the AI subtitles process, metrics and number savvy, has an analytical mindset and has demonstrated leadership ability that includes drive process excellence. This person will need an ability to see the big picture/whole system and execute on grass root level to improve quality of the processes. Additionally, should show success in following-up and getting things done (Influence without authority) and have the ability to thrive in a fast-paced, customer-centric and ever changing environment. The ideal candidate will interact with different stakeholders, hence an assertive communication will be key. It is important that the candidate also demonstrate the ability to execute deliverables with minimum guidance, communicate effectively, escalates roadblocks/ risks and makes trade-offs and an ability to interact with the team.

Main Responsibilities
The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure. This will involve tasks such as:
  1. Localizing SDH/Subtitles and metadata synopsis
  2. Quality check subtitles/metadata assets for translation accuracy (idiomatic, spelling, grammar, punctuation)
  3. Lead quality audits to benchmark localized content, perform corrections and analyze areas of improvement.
  4. Create or fix subtitle, metadata and ensure high quality localization of content
  5. Provide inputs to update Prime Video's style guides to continue to raise the bar on customer experience.
  6. Support 'end to end' program execution and support several projects, simultaneously.

Basic Qualifications
- 1+ years of program or project management experience
- Experience using data to influence business decisions

Preferred Qualifications
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)

Benefits
We offer a competitive compensation package, opportunities for career growth and professional development, and a collaborative and inclusive work environment.

  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Company Overview**: Amazon Support Services Costa Rica Srl is a dynamic organization committed to delivering exceptional customer experiences through innovative solutions.Job DescriptionWe are seeking an experienced Multilingual Localization Lead to oversee global localization projects, ensuring high-quality translations and efficient delivery. Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Role OverviewWe are seeking an experienced Process Improvement Lead to join our team and contribute to the success of Digi-Flex Operations. As a key member of our team, you will be responsible for driving process excellence, improving quality of processes, and making judgment-based decisions by following a standard operating procedure. This is a challenging...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Come build the future of entertainment with us.Are you interested in shaping the future of movies and television?Do you want to define the next generation of how and what Amazon customers are watching?We are looking for an analytical and results-oriented Localization Process Improvement Lead to help shape the future of Digi-Flex Operations.The successful...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe're looking for a skilled Process Improvement Lead to join our team and contribute to the success of Digi-Flex Operations. As a key member of our team, you will be responsible for driving process excellence, improving quality of processes, and making judgment-based decisions by following a standard operating procedure.About the RoleThis is a...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    We're looking for a skilled professional to join our team as a Delivery Excellence Lead.Your primary responsibility will be to manage customer and Syniverse technical deliverables during the product implementation process, ensuring that high-quality solutions are delivered on time.To succeed in this role, you'll need to demonstrate strong leadership skills,...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:The role will operate within the Business Excellence and Operations Team under the Global Process Excellence Manager and may be based at any Tek Experts location.**Driving exceptional outcomes with purpose-built solutions.**Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.We're...


  • San José, San José, Costa Rica Lonza A tiempo completo

    At Lonza, we are seeking a highly skilled Operational Excellence Lead to join our team. As a key member of our organization, you will be responsible for proposing and leading process simplification, automation, and innovation in alignment with our Global Process Owners.Key Responsibilities:- Foster continuous improvement and support our Shared Service...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **About the Position:**We are seeking a talented Project Delivery Excellence Lead to join our Amzn Support Srvcs Costa Rica team. As a key member of our implementation team, you will be responsible for leading the delivery of complex projects and ensuring excellence in all aspects of project management.Key Responsibilities:Lead the development and execution...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    **Job Overview:**The Commercial Excellence Coordinator will be responsible for ensuring the Commercial Team is well-equipped to perform and make decisions. This involves accelerating digital connection/adoption and engaging Distributors and Key Customers to integrate business information, manage projects, and analyze data.**Key Responsibilities:Continuous...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job Overview:Tek Experts is seeking an experienced Operational Excellence Specialist to lead our operations team and drive business growth. As a key member of our organization, you will be responsible for establishing and monitoring operational processes to meet or exceed customer expectations.Your Key Responsibilities:Coach, mentor, and inspire first-line...


  • San José, San José, Costa Rica Msd A tiempo completo

    We are seeking a highly skilled **Accounting Process Lead** to join our team. As an Accounting Process Lead, you will be responsible for leading the implementation of new accounting processes and procedures to improve efficiency and accuracy.Key Responsibilities:Lead the implementation of new accounting processes and procedures.Develop and maintain...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Lonza, a global leader in life sciences, operates across three continents. Our success is built on talented individuals working together to devise solutions that help businesses improve lives worldwide.**Job Overview:**We are seeking an Operational Excellence Strategist to propose and lead process simplification, automation, and innovation. The ideal...


  • San José, San José, Costa Rica Eaton A tiempo completo

    Eaton's EPG LAC Latin AmericaCaribbean Division division is currently seeking a Operational Excellence Manager.As an OPEX (Operational Excellence) Manager at Eaton, you will play a pivotal role in driving operational improvements, cost efficiency, and quality enhancement.You will be responsible for Leading a team that manages and enhances the Quality...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    The Operations Excellence Manager will lead the site/program level improvement through Kaizens & facilitating Just do its (JDIs) ensuring successful implementation of those projects.This role involves identifying and evaluating project opportunities in current programs by conducting stakeholder input and evaluating current process performance.The ideal...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job DescriptionTo drive Intel's digital transformation in Sales and Marketing, we're seeking a Digital Transformation Lead for the Sales Excellence CRM Project. This role will play a pivotal part in creating a nimbler and more scalable approach to Sales and Marketing leveraging digital technology.About the RoleThe successful candidate will have expertise in...


  • San José, San José, Costa Rica Intel A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Transformation Lead to join our Sales Excellence team at Intel. As a key member of our organization, you will play a crucial role in driving business process innovation and digital transformation initiatives across the sales function.The ideal candidate will have a strong background in business analysis,...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    Job Function: Cloud & Software Services Why SoftwareONE?:Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits.We encourage autonomy and thinking outside the box and we can't wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony.Our people are our greatest asset, and...


  • San José, San José, Costa Rica Lonza A tiempo completo

    At Lonza, a global leader in life sciences, we're driven by the pursuit of innovation and excellence.We believe that our greatest asset is our people – talented individuals working together to devise ideas that improve businesses and help people.In this role as Operational Excellence Strategist for Global Process Improvement, you'll play a key part in our...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San Jose- United Kingdom, ManchesterToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their...

  • Process Lead

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Requirements:6 months + HR or investigation related experience requiredBachelor's Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)Exceptional communication and fluency in English language verbal and writtenComputer operating and database management skillsMS...