Operational Excellence Strategist for Global Process Improvement

hace 2 días


San José, San José, Costa Rica Lonza A tiempo completo

At Lonza, a global leader in life sciences, we're driven by the pursuit of innovation and excellence.

We believe that our greatest asset is our people – talented individuals working together to devise ideas that improve businesses and help people.

In this role as Operational Excellence Strategist for Global Process Improvement, you'll play a key part in our mission to achieve operational excellence across the organization.

You'll be responsible for proposing and leading process simplification, automation, and innovation initiatives in alignment with our Global Process Owners and ensuring successful implementation.

Foster continuous improvement and support our Shared Service Centres (SSCs) to achieve agreed service delivery quality targets and efficiencies.

Provide structured training to ensure new processes and tools are implemented globally.

Support our Global Business Services Organization (GBSO) and retained organization with complex and non-standard process or system-related issues; collaborate with retained teams to provide support for SSCs.

Keep up-to-date with industry standards, new innovations, developments, and regulatory changes for respective areas of expertise/subprocess.

Support data quality and compliance with group and other guidelines through checks, training, and project support.

Develop, direct, and coach team members; ensure functional expertise is covered and cross-trained within the team.

Assist the Head of Operational Excellence to prioritize work requests and assign resources accordingly.

Establish appropriate ways of working, work methodology, tools, and service mindset in the team.

This role requires:

  • Bachelor's degree in Business Administration, Finance, Accounting, or related areas. A Master's degree will be preferred.
  • Advanced English language skills, both oral and written.
  • German language skills will be an asset.
  • At least 5 years of experience in Source to Pay (across Procurement and Accounts Payable) utilizing SAP and mostly Ariba.
  • Lean Six Sigma certification.
  • Advanced Excel skills.
  • ERP MM or ERP FI experience will be preferred.
  • Power Automate and Robotics experience will be preferred.

Lonza is committed to respecting and protecting our people and our environment. We strive to make a meaningful difference in people's lives and promote a culture of ethics and integrity.

If you're passionate about operational excellence and have the necessary skills and experience, we encourage you to apply.



  • San José, San José, Costa Rica Lonza A tiempo completo

    Lonza, a global leader in life sciences, operates across three continents. Our success is built on talented individuals working together to devise solutions that help businesses improve lives worldwide.**Job Overview:**We are seeking an Operational Excellence Strategist to propose and lead process simplification, automation, and innovation. The ideal...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a skilled Operational Labor Planning Strategist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our Production Planning Team, you will be responsible for delivering innovative solutions that drive operational excellence and efficiency across our North America Customer Fulfillment Network.Key...


  • San José, San José, Costa Rica Eaton A tiempo completo

    Eaton's EPG LAC Latin AmericaCaribbean Division division is currently seeking a Operational Excellence Manager.As an OPEX (Operational Excellence) Manager at Eaton, you will play a pivotal role in driving operational improvements, cost efficiency, and quality enhancement.You will be responsible for Leading a team that manages and enhances the Quality...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    The Operational Excellence Supervisor is a leadership role responsible for managing and guiding a team to drive process improvements, optimize workflows, and deliver impactful solutions that enhance operational efficiency and the customer experience.This position requires a proven ability to lead teams, make strategic decisions, and effectively collaborate...


  • San José, San José, Costa Rica Jll A tiempo completo

    We're looking for a skilled Operational Excellence Specialist to join our team. In this role, you will play a crucial part in delivering operational excellence through active management of ongoing requirements and deliverables.Your Key ResponsibilitiesManage web-based Program activities, reporting accuracy and enhancements, documentation, and general program...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are committed to delivering exceptional customer experiences through the implementation of Lean Six Sigma/Six Sigma principles. We are seeking a highly skilled Lean Six Sigma Strategist to join our team and drive operational efficiency and excellence across the global organization.About the JobIn this role, you will...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job summaryAmazon Customer Excellence Services (ACES) owns the identification of high-impact initiatives, and develops, deploys and sustains scalable mechanisms to continuously improve FGBS operations.ACES centralize tangible cost savings initiatives, improvement project portfolio, invent and simplify culture.As a Senior ACES Specialist you will support site...


  • San José, San José, Costa Rica Te Connectivity A tiempo completo

    At Te Connectivity, we are committed to creating a safer, sustainable, productive, and connected future.Job SummaryWe are seeking an experienced Global Process Excellence Lead to join our team. In this role, you will be responsible for leading process improvement global projects and acting as a senior member of the FSC team working for process streamline and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Operational Excellence Specialist to join our team at Amzn Support Srvcs Costa Rica. This individual will be responsible for supporting site strategy execution, ensuring alignment with customer requirements and Global Finance ACES targets. The ideal candidate will have a strong background in process...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:The role will operate within the Business Excellence and Operations Team under the Global Process Excellence Manager and may be based at any Tek Experts location.**Driving exceptional outcomes with purpose-built solutions.**Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.We're...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a highly skilled Process Improvement Specialist to join our team. As a key member of our organization, you will be responsible for driving operational efficiency and excellence across the global organization.About the JobIn this role, you will utilize your expertise in Lean Six Sigma/Six Sigma to define, measure,...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About Us**WNS Global Services is a BPM leader that enables clients to outperform through our passion for service and innovation. Our global delivery network combines operational excellence with deep domain expertise to drive agility and excellence into our clients' business processes.**Why Choose WNS?**We offer a collaborative and dynamic work environment...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    As an Operational Excellence Lead at Amzn Support Srvcs Costa Rica, you will play a key role in driving process improvement initiatives across the organization. Your primary responsibility will be to identify areas of opportunity and develop strategies to optimize processes, resulting in improved efficiency and productivity.This is an exceptional opportunity...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **About the Role**We are seeking a skilled Senior Commercial Strategist to join our team in Latin America. As a key member of our Global Business Services, you will play a critical role in driving business excellence and process improvement.**Key Responsibilities**Develop and implement strategic plans to enhance service operations and drive business...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Role OverviewWe invite applications for a seasoned professional to lead the design and management of global tele sales solutions on behalf of Microsoft's Corporate and Field teams.Main ResponsibilitiesLead operational performance and service delivery excellence through a network of world-class global tele vendors.Design, create, and execute tele service...


  • San José, San José, Costa Rica Lonza A tiempo completo

    At Lonza, we are seeking a highly skilled Operational Excellence Lead to join our team. As a key member of our organization, you will be responsible for proposing and leading process simplification, automation, and innovation in alignment with our Global Process Owners.Key Responsibilities:- Foster continuous improvement and support our Shared Service...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Program Director Job Summary:We are seeking an experienced Program Director to join our team at Amzn Support Srvcs Costa Rica. In this role, you will lead multi-organizational initiatives and drive team accountability to achieve impactful goals.Key Responsibilities:Develop Strategic Plans: With a strong background in program management, you will develop...


  • San José, San José, Costa Rica Habitat For Humanity A tiempo completo

    Habitat for Humanity International is seeking a highly skilled and experienced Talent Acquisition Strategist to join its team. The ideal candidate will be responsible for implementing HR and Organizational Development strategies, policies, and procedures.Key Responsibilities:Alignment with Global Objectives: Work closely with HQ HR teams leaders as the HR AO...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job Overview:Tek Experts is seeking an experienced Operational Excellence Specialist to lead our operations team and drive business growth. As a key member of our organization, you will be responsible for establishing and monitoring operational processes to meet or exceed customer expectations.Your Key Responsibilities:Coach, mentor, and inspire first-line...


  • San José, San José, Costa Rica Elements Global Services A tiempo completo

    Job Overview:Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is to simplify global expansion through a revolutionary technology that removes barriers of globalization, enabling customers to speed up their market entry, onboard employees...