Process Lead
hace 2 semanas
Job Requirements:
- 6 months + HR or investigation related experience required
- Bachelor's Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)
- Exceptional communication and fluency in English language verbal and written
- Computer operating and database management skills
- MS Office experience and ability to use MS Excel and Access for reporting and case management
- Excellent attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
Job Summary:
This is a seasonal contract of 6 months as a member of Amazon's Screening Services Operations team.
Position Description:
The Background Checks Process lead will support the business through the reviewing of background check results and making decisions about the eligibility for hire based on a risk analysis and based on a number of factors related to each situation.
The HR Service Delivery Process Lead will provide ongoing support; act as a central point for resolution and management of the day-to-day transactions of several programs through diverse electronic platforms.
Key Responsibilities:
- Background check program support including adjudication and troubleshooting
- Support of the drug test program
- Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies
- Coordinate technical program enhancement projects with HR systems teams
- Improve and maintain metrics for human resources, leadership, and business review
- Monitor service level agreements and resolve issues with internal and external service providers
- Develop and conduct audits, draft audit reports detailing methodology, results, and recommendations
- Update and maintain existing SOPs with the global teams.
- Provide support to HR teams, train new HR members on tools, programs, and policies
- Assist with new projects as needs arise.
- Support manager with project handling and reporting tasks
Preferred Qualifications:
- Experience in investigations case management
- Experience in HR transactional processes
- Exhibits high degree of discretion and confidentiality
- Ability to spot issues and escalate to business partners when appropriate
- Problem solver, able to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
- Proven analytical capabilities, comfortable working with large amounts of data and in developing metrics and reporting
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