Business Operations Expert

hace 5 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

About the Role

We are seeking a skilled Business Operations Expert to join our team at Amazon Support Services Costa Rica Srl - B20. In this role, you will play a key part in driving operational excellence and delivering timely data insights to support business decisions.

Your Responsibilities

  • R retrieve and analyze complex data sets using SQL, Excel, and other data management systems.
  • Monitor existing metrics and create/implement new metrics where needed, partnering with internal teams to identify process and system improvement opportunities.
  • Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
  • Support cross-functional teams on the day-to-day execution of the existing program implementation.
  • Drive small to medium operational enhancement projects.

About Our Team

The Support Operations team provides world-class support to the North America supply chain with initiatives that require complex investigation. With a mix of operational and program expertise, Support Ops works with various stakeholders to investigate and resolve supply chain issues, while minimizing the overall business risk and maintaining the high Amazon quality bar.

What We Offer

  • Bachelor's degree or equivalent.
  • 3+ years of business analyst, data analyst or similar role experience.
  • 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience.
  • Experience defining requirements and using data and metrics to draw business insights.
  • Experience with SQL.


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