Network Solutions Engineer

hace 3 días


San José, San José, Costa Rica Cloud Software Group A tiempo completo

**Job Description**

At Cloud Software Group, we are looking for a Network Solutions Engineer to join our team.

In this role, you will provide technical support to customers and partners, identifying and resolving problems related to Citrix ADC.

You will also use your analytical skills to troubleshoot and resolve complex customer issues.

The ideal candidate will have a strong background in network solutions and excellent communication skills.

Main Responsibilities:

  • Analyze and resolve complex customer issues related to Citrix ADC.
  • Collaborate with senior level team members and other vendors to validate and qualify complex customer issues.
  • Contribute to the development of new or updated technical articles/documents focused on issue resolution or prevention.
  • Document cases, recommendations, and resolutions clearly in the CRM system.
  • Work closely with the team to achieve and adhere to established Service Level Agreements and Key Performance Indicators.

Required Qualifications:

  • Advanced degree in Computer Science or related field, or equivalent experience.
  • Minimum 3+ years of relevant experience in network solutions, or equivalent experience.
  • Strong understanding of the OSI Model.
  • Excellent English language skills, both written and verbal.


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