Network Operations Center Engineer

hace 3 días


San José, San José, Costa Rica Nitel A tiempo completo
Company Overview

Nitel is a leading provider of innovative network management solutions, empowering businesses to thrive in the digital age.

Job Description

We are seeking an experienced Network Operations Center (NOC) Engineer to join our team. As a NOC Engineer, you will be responsible for monitoring and maintaining the health of our clients' networks, ensuring seamless service delivery and exceptional customer experiences.

Key Responsibilities
  • Monitor NMS for faults and alerts, performing timely resolutions to minimize downtime
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Provide technical support for Telecom Transport services, including Copper, Coax, Fiber, Wireless, and Ethernet facilities
  • Serve as a single point of interface for internal and external clients on network-related issues
  • Perform other duties as assigned to drive team success and company growth
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a technical discipline, such as Network Engineering or Computer Networking
  • Relevant experience of 5-8 years in NOC operations and process management
  • Excellent written, verbal, and communication skills
  • Ability and availability to be on-call 24 hours a day on a rotating schedule
  • Knowledge and usage of SevOne, Solarwinds, and Cacti or similar monitoring tools
  • Strong Layer 2/3 Routing/Switching knowledge in both Enterprise and Service Provider environments
  • Demonstrated ability to troubleshoot and resolve complex network routing problems on Cisco-based MPLS networks with BGP, OSPF, and Multicast protocols
  • Hands-on experience with Networking/Security hardware and VoIP technologies
  • Current Cisco CCNP, Juniper JNCIP track, or CISSP certification is a plus
What We Value
  • Customer satisfaction and loyalty
  • Teamwork and collaboration
  • Integrity and trustworthiness
  • Continuous learning and improvement


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