Senior Network Systems Engineer

hace 4 días


San José, San José, Costa Rica E2E Technology Solutions A tiempo completo

Job Description:

E2E Technology Solutions seeks an experienced Senior Network Systems Engineer to join our team in Tibaz, San Jose, Costa Rica. As a key member of our engineering team, you will be responsible for providing high-level technical support and guidance on network infrastructure, telecommunications systems, and cybersecurity solutions.

About the Role:

This is a challenging role that requires strong technical expertise, excellent communication skills, and the ability to work collaboratively with cross-functional teams. You will be working on advanced troubleshooting and repair actions on SD WAN services, including VELOCLOUD, BIGLEAF, and FORTINET GW. Additionally, you will provide SME guidance on current and new technologies within the company.

Responsibilities:

  • Provide engineering-level support to users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms.
  • Coordinate, perform, and follow up on maintenance events on Spectrotel platforms.
  • Advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls, including CISCO, JUNIPER, FORTINET, MERAKI, and other vendor equipment.
  • Perform advanced troubleshooting and repair actions on SD WAN services.

Requirements:

  • Advanced working knowledge of Unified Threat Management firewall protocols like IPS/IDS, WebSence, and spam/malware protection.
  • Advanced working knowledge of VoIP protocols, including SIP, SIP TRUNK, and MGCP.
  • Advanced working knowledge of 4G/5G services, including BEC and CRADLEPOINT Data Networking education and/or industry certification.
  • CCNA and Fortinet NSE 4 preferred.

Desired Experience:

  • Minimum 3 years' experience in Operations support environment, such as NOC, Engineering teams, etc.
  • Minimum 3-5 years' experience on Fortinet and Meraki Hardware/Software.
  • Minimum 2 years' experience in monitoring software, such as SolarWinds.


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