Senior Network Engineer

hace 7 días


San José, San José, Costa Rica Zscaler A tiempo completo

**Responsibilities**

- Hold regular get-well calls with customers experiencing escalated issues
- Engage with customers on complex support cases or critical customer situations
- Provide expert systems design recommendations and configurations
- Perform in-depth diagnostics and troubleshooting using various tools
- Assist customers with testing or troubleshooting network or cloud service issues
- Reproduce customer issues to verify problems and document steps for internal teams
- Maintain accurate ticket databases, logging issues and customer interactions
- Develop expertise in Zscaler cloud services through self-study and company training

**Required Skills and Qualifications**

- 5+ years of experience in support and networking
- Bachelor's degree in Computer Science, Engineering, or equivalent certifications
- Proven track record of escalating technical customer issues
- Excellent verbal and written communication skills (English)
- Strong knowledge of networking and security concepts, including protocols, authentication systems, and operating systems


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