Technical Service Engineer
hace 3 días
About the Job
We're seeking a highly skilled and experienced Technical Service Engineer to join our team. As a Platinum Support Engineer, you will be responsible for providing expert technical support to our valued customers. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion for delivering exceptional customer experiences.
Responsibilities
- Provide technical support to customers via phone, email, and remote access
- Troubleshoot complex technical issues and develop solutions
- Collaborate with cross-functional teams to resolve customer issues
- Develop and maintain technical knowledge and expertise in security products and technologies
- Stay up-to-date with industry trends and developments
- Participate in ongoing training and professional development
- Other duties as assigned
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