Technical Service Engineer

hace 3 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

About the Job

We're seeking a highly skilled and experienced Technical Service Engineer to join our team. As a Platinum Support Engineer, you will be responsible for providing expert technical support to our valued customers. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities

  • Provide technical support to customers via phone, email, and remote access
  • Troubleshoot complex technical issues and develop solutions
  • Collaborate with cross-functional teams to resolve customer issues
  • Develop and maintain technical knowledge and expertise in security products and technologies
  • Stay up-to-date with industry trends and developments
  • Participate in ongoing training and professional development
  • Other duties as assigned


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