Solutions Engineer for IT Service Delivery
hace 3 días
**Job Overview:**
We are seeking an experienced Solutions Engineer to join our team in providing technical input and delivery model solutions/recommendations to our Application Management Services. This role will engage in and provide support for transition/transformation efforts, ensuring service delivery compliance to quality standards and committed service levels.
**Key Responsibilities:**
- Solve critical or high-risk issues independently
- Integrate technical knowledge and business understanding to create superior solutions
- Lead or participate in a Change Advisory Board
- Oversee configuration management processes and resolve issues
**Requirements:**
- Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field
- High level of English (written and oral)
- ITIL Intermediate level Certified (desired)
**What We Offer:**
- Opportunity to work as part of a global, multi-functional team
- Chance to mentor less-experienced team members
- Trusted advisor inside and outside the team/technology area
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