IT Service Delivery Expert

PurposeThis is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities:- Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.- Onsite support, working closely with...

Why Work With UsAt SoftwareOne, we empower our employees to deliver exceptional customer experiences, drive business growth, and foster a positive work environment. As a Support Analyst, you'll play a vital role in ensuring the smooth operation of our systems and delivering top-notch support to our customers.Your Key ResponsibilitiesProvide expert technical...

Are you an experienced IT professional looking for a new challenge? Do you have a passion for delivering excellent customer service? If so, we would like to hear from you. As a Coordination and Delivery Expert, you will be responsible for providing expert-level technical support to our customers.Key Responsibilities:Provide expert-level technical support to...

**Delivering High-Quality Service**We're seeking an experienced IT Operations Expert to join our IT Support team. As a key member of our team, you'll be responsible for delivering top-notch support services to our customers.Main Responsibilities:Monitoring system metrics to identify potential issues and provide prompt supportOwning the incident and service...

Job Overview: Emerson is seeking a highly experienced leader to drive process excellence and team development in our IT Service Delivery and Operations (SD&O) function. As the Service Delivery Process Alignment expert, you will be responsible for developing and implementing processes that align with business objectives, as well as fostering a culture of...

**Job Overview:**We are seeking an experienced Solutions Engineer to join our team in providing technical input and delivery model solutions/recommendations to our Application Management Services. This role will engage in and provide support for transition/transformation efforts, ensuring service delivery compliance to quality standards and committed service...

**Job Overview**At SoftwareONE, we are seeking a skilled Cloud Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for overseeing the end-to-end quality of service delivered by your team.Key Responsibilities:Align with local and global vision and strategy to ensure seamless delivery of servicesSupervise...

About the Role:In this challenging and dynamic role, you will be responsible for maintaining key metrics for quality, efficiency, and performance, and for partnering with service providers to drive increased value.You will also be required to support audit and legal requests, coordinate quarterly recertification, and provide status updates to key...

**About the Role**As a Hospitality Service Expert, you will play a critical role in creating memorable experiences for our guests. Your primary responsibilities will include:• Managing table settings, communicating with the kitchen, and interacting with guests to ensure seamless service delivery.• Maintaining a clean and organized work area, adhering to...

Job OverviewWe are seeking a highly skilled Support Service Delivery Expert to join our team at Cloudera.About the RoleThis is an exciting opportunity for a customer-focused individual who possesses excellent communication and interpersonal skills. The successful candidate will be responsible for delivering high-quality support services to our valued...

**About Netskope**:Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.**About the...

SoftwareONE is seeking a Service Delivery Specialist to join our Service Excellence team. In this key role, you'll play a crucial part in ensuring the timely execution and completion of operational processes that support projects delivered by our service teams.The ideal candidate will have a strong background in back-office support and financial systems,...

ResponsibilitiesThe Workforce Analyst will be responsible for the following tasks:Collaborating with CPA and GCC teams to ensure seamless service delivery.Conducting thorough risk assessments to identify potential issues.Delivering high-quality results in a fast-paced environment.Utilizing advanced Excel skills to analyze and present data.Developing and...

Succeed with Wipro Limited, a leading technology services and consulting company that empowers businesses to thrive in today's fast-paced digital landscape.We are committed to delivering innovative solutions that address complex business needs and drive growth.As a Technical Support Professional, you will be part of a dynamic team that provides expert...

**Job Summary**We are looking for a highly motivated and organized IT Service Desk Technician to join our team at Emerson. In this role, you will be responsible for providing technical support to our clients via remote desktop connections, ensuring timely resolutions and escalating complex issues to higher-level teams.**Responsibilities**Assess and respond...

Job DescriptionPae Costa Rica is seeking a dedicated Quality Assurance Analyst to join our team. As a key member of our IT support department, you will be responsible for partnering with key business leaders and customers to drive process improvements and enhance our IT service delivery.Key ResponsibilitiesLead process improvement initiatives to enhance...

**Job Description**We are seeking a highly skilled Service Success Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences by providing proactive support, guidance, and advocacy to our clients. Your primary objective will be to ensure seamless service delivery, aligning SoftwareONE's solutions with...

Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

Role Description:This is an exciting opportunity to join our team as a Technical Support Specialist. As an Escalation Specialist 1, you will be responsible for providing technical support to our clients while managing high-severity issues.The ideal candidate will have strong problem-solving skills, excellent communication and interpersonal skills, and the...