Emerson Service Delivery Process Optimization Leader
hace 3 días
Key Responsibilities:
- Develop and maintain a clear and concise process framework that outlines responsibilities, roles, and expectations.
- Establish and implement metrics and dashboards to measure process adoption and effectiveness.
- Collaborate with cross-functional teams to ensure seamless integration of processes and minimize disruptions.
- Liaise with Knowledge Management team to ensure accurate documentation and publishing of processes.
- Develop and deliver training programs to educate employees on new processes and best practices.
- Maintain open communication channels with stakeholders, including IT SD&O management, regional leads, and business unit representatives.
Requirements:
- Bachelor's degree in a related field, such as IT, Engineering, Communications, or Business.
- Minimum 5 years of experience in a Service Delivery and Operations function, Finance function, or General IT.
- Proven track record of process improvement and leadership experience.
- Excellent communication and interpersonal skills, with ability to work effectively in a matrix environment.
- Advanced English language proficiency, with additional languages an asset.
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