Emerson Service Delivery Process Optimization Leader

hace 3 días


San José, San José, Costa Rica Emerson A tiempo completo
Job Overview: Emerson is seeking a highly experienced leader to drive process excellence and team development in our IT Service Delivery and Operations (SD&O) function. As the Service Delivery Process Alignment expert, you will be responsible for developing and implementing processes that align with business objectives, as well as fostering a culture of continuous improvement and innovation.

Key Responsibilities:
  • Develop and maintain a clear and concise process framework that outlines responsibilities, roles, and expectations.
  • Establish and implement metrics and dashboards to measure process adoption and effectiveness.
  • Collaborate with cross-functional teams to ensure seamless integration of processes and minimize disruptions.
  • Liaise with Knowledge Management team to ensure accurate documentation and publishing of processes.
  • Develop and deliver training programs to educate employees on new processes and best practices.
  • Maintain open communication channels with stakeholders, including IT SD&O management, regional leads, and business unit representatives.

Requirements:
  • Bachelor's degree in a related field, such as IT, Engineering, Communications, or Business.
  • Minimum 5 years of experience in a Service Delivery and Operations function, Finance function, or General IT.
  • Proven track record of process improvement and leadership experience.
  • Excellent communication and interpersonal skills, with ability to work effectively in a matrix environment.
  • Advanced English language proficiency, with additional languages an asset.


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