Service Delivery Specialist

hace 3 días


San José, San José, Costa Rica Softwareone A tiempo completo

SoftwareONE is seeking a Service Delivery Specialist to join our Service Excellence team. In this key role, you'll play a crucial part in ensuring the timely execution and completion of operational processes that support projects delivered by our service teams.

The ideal candidate will have a strong background in back-office support and financial systems, with excellent administration skills and attention to detail. Experience with Microsoft Dynamics 365 Professional Services Automation is a plus.

We offer a dynamic work environment with opportunities for growth and development. Our team is passionate about delivering exceptional results and driving customer satisfaction.

Key Responsibilities:

  • Support end-to-end operational processes for project delivery
  • Ensure timely execution and completion of activities
  • Process services documents, invoicing, and data quality audits
  • Drive customer satisfaction through effective service delivery

Requirements:

  • Bachelor's degree in project management, business administration, or related field
  • 3+ years of relevant work experience
  • Strong problem-solving, conflict resolution, and negotiation skills
  • Excellent verbal and written communication skills


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