Service Delivery Process Manager

hace 7 días


San José, San José, Costa Rica Softwareone A tiempo completo

Job Function: As a Service Operations Analyst at SoftwareONE, you will play a critical component in driving customer satisfaction through efficient process execution. Your responsibilities will include ensuring timely execution and completion of activities such as processing services documents, supporting invoicing, and conducting data quality audits.

Responsibilities: The Service Operations Analyst reports to the Senior Service Operations Specialist and will support functions such as Services Operations Support, process all incoming Statements of Work, and prepare quotations and ordering for all tools/hardware associated with services projects.

Requirements: To excel in this role, you will need a strong foundation in administration, finance, or a related field, with a minimum of 2+ years of relevant work experience. High attention to detail, excellent communication skills, and ability to learn quickly are essential qualities.



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