Service Quality Manager

hace 1 día


San José, San José, Costa Rica Modus Create A tiempo completo

**About Modus Create**

We're a fast-growing, remote-first company that empowers our clients to build innovative solutions. As a **Service Quality Manager**, you'll play a crucial role in ensuring the quality of our delivery engagements.

**Key Responsibilities:**

* Develop and implement quality assurance strategies and frameworks within delivery engagements.* Define quality metrics and establish quality control checkpoints.* Create documentation and guidelines for the delivery team.* Monitor delivery processes and outputs to identify deviations from quality standards.* Conduct regular audits, inspections, and reviews to ensure compliance with established procedures.* Identify and analyze quality-related issues or defects and initiate corrective and preventive actions.* Collaborate with project managers, development teams, and other stakeholders to address identified issues and implement solutions.

**Requirements:**

* You have great consulting skills and can consistently delight our customers.* You love learning and staying up-to-date with the latest technologies.* You're self-driven, self-learner, and willing to share knowledge and participate actively in your community.* Having overlap with your team is critical when working in a global remote team.* Modus requires all team members to overlap with EST hours daily.* Reliable high-speed internet is a must.



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