Vendor Service Manager

hace 3 días


San José, San José, Costa Rica Jll A tiempo completo

About Us
- At JLL, we drive sustainability and corporate social responsibility as a global Fortune 500 company. We create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are fundamental to everything we do.

Job Title: Sr. Program Manager, Vendor Service

This role is responsible for managing and maintaining overall site service, performance, processes, and quality standards for services including janitorial, repairs and Maintenance, document destruction, preventative maintenance, solid waste & recycling, and pest control. The role works with vendors to remove barriers to service quality, researches and implements new technologies, and enhances the customer experience. The annual customer satisfaction score is improved by owning active participation in quality assurance programs.

Key Responsibilities:

  • Develop and implement effective vendor management processes to monitor performance and compliance with client requirements and JLL policies.
  • Collaborate with vendors to improve service quality and implement new technologies.
  • Lead quality assurance programs to improve annual customer satisfaction scores.
  • Work with sourcing team to provide data for RFP process.
  • Support the FM team with vendor issues, including use of corrigo, invoicing issues, scheduled work, and systems issues.

Requirements:

  • Proven experience in facilities management, vendor management, or customer service roles.
  • Strong business communications skills with ability to influence stakeholders.
  • Excellent listening, documentation, communication and influencing skills.
  • Superior organizational skills; able to prioritize multiple tasks and meet deadlines.
  • Expertise in Cost Analysis, Modeling, MS Excel and PowerPoint.
  • University degree or College diploma.
  • Full communication ability in Spanish and English.


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