Technical Business Analyst

hace 4 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

At Amazon Support Services Costa Rica Srl, we are seeking highly analytical and detail-oriented professionals to join our Vendor Chargeback Dispute Management team in Costa Rica. As a Technical Business Analyst, you will play a critical role in investigating and resolving vendor chargebacks while providing exceptional customer service.

About the Role

We are looking for individuals with strong problem-solving skills and excellent communication abilities who can work effectively in a fast-paced environment. Your primary responsibility will be to analyze and investigate vendor chargeback disputes, ensuring that they are resolved efficiently and fairly. Additionally, you will participate in process improvements to optimize the flow of chargebacks and enhance internal documentation.

Key Responsibilities

  • Investigate and resolve vendor chargeback disputes through analysis and negotiation.
  • Develop and implement process improvements to reduce and optimize the flow of chargebacks.
  • Collaborate with vendors, stakeholders, and customers via virtual meetings and calls to ensure effective communication and issue resolution.
  • Contribute to the education and training of vendors on chargeback management best practices.

Requirements

To be successful in this role, you will need:

  • A university bachelor's degree in a relevant field.
  • At least 2+ years of experience in corporate customer service, back-office, or contact center environments.
  • B2 English proficiency and B2 German proficiency (additional language skills are a plus).
  • Strong analytical and problem-solving skills, with attention to detail and ability to work independently.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with vendors and stakeholders.

Working Environment

This is a full-time, permanent position based in Costa Rica. You will be required to work from our SJO15 building in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model attending two days to the office and three days from home. Our working hours are Monday to Friday from 6:00am to 3:00pm, with no night or graveyard shifts available at this time.

Amazon is committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values and passion for delivering exceptional customer experiences.


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